Export to ME failing to add burnt in captions

[Cameron W]

Since recent updates (can't remember exactly what version) I have an issue sending files to Media Encoder from Premiere.

When sending to Media Encoder a custom preset isn't working correctly and captions are consistently not being burnt into exported files.

If I export directly from Premiere with our preset I have no issue, but when sending multiple files to media encoder captions are either not burnt in at all, or one file will be burnt in but remaing files won't.

Preset selected to send to ME from Premiere. As shown, captions are selected to be burnt in, and if I export with this they appear as expected.

Preset once sent to ME.  "Burn captions into video" selection has been lost (no longer selected), and even if I manually select it at this point it generally still won't burn them in either.

  

 

I've tried re-creating the preset but this is also has no effect, nor has re-installing software from a completley clean OS install either.

Due to this I'm exporting files one by one, which is a bit of a time waster as can't continue working while Media Encoder exoprts anymore.

I tried adding the preset to this post but it won't accept the file type...

Syste specs are:
Premiere 24.4.1 (build 2)
Media Encoder 24.1.1 (build 2)
OS Sonoma 14.5
MacBook Pro 16 M1 Max and Intel Macbok Pro 16 i9

[EckiAME]

What kind of captions do you use? Do you have any additional effects in your PPro project? Do you have "Import sequences natively" turned on or off? I will try to repro.

[Cameron W]

The captions are created based on the 'subtitle' format with our own style for font/placement, and the text is generated through Premieres transcription feature, then adjusted further as necessary.

'Import sequences natively' does seem to be selected as an option in Media Encoder.

RE effects: All of our sequences with captions would have clip scaling/positioning changes as for social media formats.  There may also be some other effects (depending on edit), but not always.

 

[EckiAME]

I will take a look. Bear with me.

[EckiAME]

I just transcoded MPEG-2 to MP4 using transcribed captions, and in Premiere Pro's Export Panel, I chose "burn in." I sent the sequence to AME for transcoding and pressed "play" in AME. Everything worked as expected. Can you retry using the available system presets? Your preset may be messed up. Can you try a simpler version of burn-in to find out if that part is failing or if there is some special case in your preset?

[AndyCollins]

I'm having the same problem. If I export say ten timelines, all to h264 with burnt in captions, then some files will have captions and some will not. They're all using the same export preset and are queued at the same time. If I then manually export these timelines one at a time directly from Premiere then the captions are correctly burnt in.

I first saw this in v24.3 so updated to 24.4.1 in the hope things would then work, but the problem has persisted. I have tried the usual things like emptying the cache but that didn't help. If you want to try and replicate the problem then I would make ten test timelines, (they can all be the same), then batch export the lot and see what happens.

[AndyCollins]

I've now rolled back to 24.2.1 and captions are now being reliably burnt into exported videos. I have changed nothing else - same project, same export presets. 

M1 MacStudio, Sonoma 14.5

[EckiAME]

Would you be able to share your project? I haven't reproed up to now. I can private message you the instructions in this forum if this is possible.

[AndyCollins]

I can't share the current project thanks to NDAs but once I get a break later this week I'll make a test project which will hopefully demonstrate the problem. Yes, pelase PM me the instructions.

[Katie26599350krlt]

i am having the exact same issues, some things are rendering with and some without. also started to get black frames and the video cutting off half way through for no reason. Its very frustrating. I've resorted to rendering straight from premier or after effects and having less control over the settings as i cant waste time working it out