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Problems with exporting my video. "Error code 39"

Forum|Forum|2 years ago
March 9, 2023
67 replies
117063 views

This is a little bit of both a bug report and discussion, but I put it under bug report because that's the closest it's going to get about this topic.

The known issue of NVIDIA and Premiere Pro not working together and crashing has been causing me more issues than just crashing. I first ran into error code 39, then it started giving me other errors that I don't exactly remember what they said, though it exported 1 video 3 times when I clicked export once, and all of the videos were corrupt files. I also ran into this problem last night while trying to export the same video, waiting around 10 minutes for the 100% to go away and give me the notification that it had been exported, but I got tired of waiting, tried canceling, and Premiere crashed.

Does anyone have any possible solutions to this?

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Correct answer George24334722tdfe

Peace Nathan

I received this error recently. I spent hours troubleshooting and finally found a solution

The issue I had is that my harddrive/storage was full. I deleted some files and the file exported successfully. Right click your harddrive and select properties(windows) and make sure you have enough space for the new exported file to save on the harddrive. I recommend freeing up double the space of the new file.

Let me know if this works for you. Happy Editing

Show previous replies

Rinocom

Participant

I dropped Premiere and Encoder back to 23.2 and it is still failing. Just like someone else said (and verified in the log), it almost gets done, then fails. AMD proc, NVIDIA 2070 super, Win 10, tried both game and studio drivers on previous version. Error report follows:

- Encoding Time: 00:39:11
04/18/2023 02:41:01 PM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error finishing encode.

Writing with exporter: H.264
Writing to file: C:\Users\jrine\OneDrive\Documents\Adobe\Premiere Pro\23.0\Home MoviesRetreat Edit.mp4
Writing file type: H264
Around timecode: 00:40:27:19
Component: H.264 of type Exporter
Selector: 9
Error code: 39

------------------------------------------------------------

D

DavidKilkenny

Participant

Roll back the update on Premiere. I went back to 23.2 and it's working.

D

DavidKilkenny

Participant

Same problem. Need to get this exported, anyone come up with a solution for this yet?

A

Arturs29423586rg4v

Participant

I started getting exactly the same issue yesterday in the evening. Before that all worked perfectly fine. I have NVIDIA Ge Force GTX 1050 Ti, the system says that drives are up to date. Just updated the Premiere itself, the issue remains.

N

nathan29382163846n

Participant

As of last week whenever i try to export in Premiere pro, or in media encoder, i get this error.

standard export and encode profile, hardware acceleration. tried current game ready and studio drivers, rolled back to feb drivers, and the recommended drivers on adobe website,. cannot fix the issue. this is upsurd to be honest. Windows 10, rtx3070.
- Encoding Time: 00:19:50
04/13/2023 12:13:21 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error finishing encode.

Writing with exporter: H.264
Writing to file: A:\youtube\RE4CHAP1.mp4
Writing file type: H264
Around timecode: 01:05:21:10
Component: H.264 of type Exporter
Selector: 9
Error code: 39

------------------------------------------------------------

G

George24334722tdfeCorrect answer

Participant

Peace Nathan

I received this error recently. I spent hours troubleshooting and finally found a solution

The issue I had is that my harddrive/storage was full. I deleted some files and the file exported successfully. Right click your harddrive and select properties(windows) and make sure you have enough space for the new exported file to save on the harddrive. I recommend freeing up double the space of the new file.

Let me know if this works for you. Happy Editing

N

nathan29382163846n

Participant

Same issue. windows 10, nvidia 3070. gets to 100% then throws the error and fails.

also does the same in media encoder.

using default export profile, hardware encoder.

had no issues up until last week.

same issue on most current version of nvidia game ready, and studio drivers. tried rolling back to studio and game ready from feb 2023, same issues, tried rolling back to version that adobe recommends, same issues. several restarts and reinstalls of everything as well. cannot fix this issue. please help adobe.

- Encoding Time: 00:19:50
04/13/2023 12:13:21 AM : Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Export Error

Error finishing encode.

Writing with exporter: H.264
Writing to file: A:\youtube\RE4CHAP1.mp4
Writing file type: H264
Around timecode: 01:05:21:10
Component: H.264 of type Exporter
Selector: 9
Error code: 39

------------------------------------------------------------

M

Macaframa

Participant

I'm having the same issue. I tried hardware & software encoding in Media Encoder and nothing. Still fails at the end with Error 39 in the program report.

P

philiph7380906

Participant

Following; same issue. Updating drivers did not help.

GODDESSOFDUTY

Participant

Hey guys,
I was having issues fully exporting my video; and then on another video I would get an Error 39!

2 seperate issues - One simple solution!

I didn't realize that my D Drive was in the RED - which is why my First video wouldn't fully export;
Then also the reason I was getting error 39 for my second video!
I clean ed out space, and both video's exported perfectly!

I thought I had enough space, but clearly I didn't - I wasn't getting the "Not enough Space" message, so I never thought that could be the issue - so, just wanted to update here - incase anyone has this issue - to simply remove more space from your Drive, and hopefully that fixes your issue - as it did mine!

GODDESSOFDUTY

Participant

Hey Guys;
I'm pretty new to Adobe - Been using it for about 6 months now!
This is the first time I've ever encoutered an issue that I couldn't:
(A) Figure out a fix for
(B) Find a fix on Youtube

The first issue started happening yesterday, when my video would export and at the very end of the video (Error 39) would happen - I looked at the timestamp for when the error occured, and it was right at the end of my video to where I put writing! I tried exporting it many times; wouldn't work - I even removed the writing and re-wrote it, thinking maybe something is wrong with the text!

I un-installed Premiere Pro, re-installed it, and it's still not working!
I updated all drivers, and updated my Windows! THEN, something else is now happening;

So, the first video is still doing error 39, so I did another video today, and now it exports no problem - it's the exact same video as the first, just a different video! BUT, the new issue is; it exports the video - and says it completed - but only does 7 minutes of the (1 Hour, and 10 minute video)

I have no idea what's happening, or how to fix these issues; can anyone help?