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[anthony_8549]

Hello

im currently facing this issue when trying to download any audio files, i cleared cache, changed browsers, logged in and out with no luck still.

my account is for Adobe for Enterprise

thank you

[yamato7]

It seems that errors have been occurring recently.
In the Japanese version of the Community, there is a message that says to contact customer support if the problem persists even after deleting your browser's cache and cookies.

https://community.adobe.com/t5/stock%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E5%9B...

[Abambo]

You could still try a different computer, but if the issue is on the Adobe side, that would be of no help.

[anthony_8549]

Hello,

yes i cleared cache, history, changed browser, changed computer and had no luck!

[yamato7]

Please contact customer support during business hours.