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Extremely slow downloading speed from Adobe Stock

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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My freelancer is facing very long download times for simple jpegs on the exact same machine he was able to download the entire CC suite in moments. Clearly, his connection is not the problem.

Is Adobe Stock throttling download speeds for certain IP ranges? We're in different countries, and I'm not experiencing the slowdown.

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10 Comments
Community Expert ,
Mar 11, 2024 Mar 11, 2024

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There is no slow down (throttling) from Adobe's side that I'm aware off.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 04, 2024 Apr 04, 2024

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I have the same problem. Top download speed from Adobe is like 18 KB/s.

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Explorer ,
Apr 09, 2024 Apr 09, 2024

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Same for me today.  AT&T Fiber.  Downloads of over a gig take seconds on any other site.  2 hours on Adobe Stock.  Clearly, if you google it, this has been an issue for over a year.  It's not suprising that technology requires troubleshooting periodically, but for something so fundamental to be so broken for so long, it really devalues Adobe Stock for all of us.  Steers me more and more to iStock and Shutterstock.

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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@weccleston ,

 

No, there need to be a different issue. I could access stock without any problem for the last 7 years.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Apr 11, 2024 Apr 11, 2024

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Ok, so I can download huge files in seconds from virtually any website on the internet, except Adobe Stock, where they take 2 hours.  And the problem isn't Adobe Stock?

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New Here ,
Apr 15, 2024 Apr 15, 2024

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I've been having the same issue for about a week now. So slow. I'm hard wired on a Gig connection.

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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@weccleston@Jason23014173if27,

I won't say that you do not have a problem. I just say that the issue is probably not Adobe stock. If it would be globally a stock issue, this site would be exploding. 

 

Check your firewall, your antivirus, your browsers. Change the network: home/work/cell.

 

Check the location were files are getting stored. Locally an in the cloud. Libraries with a lot of assets are known to cause a performance issue. 

 

Yesterday I did licence and download a vector file. The download was instantaneous, and I do not have a gigabit line. My line is even slow for current standards. Assets are not huge, except for videos and PSDT files. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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You could also try a phone or a tablet on the wifi. That would exclude or incriminate your computer as the source for troubles.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Thanks for the reply. Tried it on a tablet and phone - same issue. Even downloading a video made in Express is very slow. I'm going to try a VPN and see if that helps as I saw on some other threads that worked for some people. I'm only having this issue downloading from Adobe. Everything else is fast.

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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@Jason23014173if27 ,

Are you behind a corporate firewall?

ABAMBO | Hard- and Software Engineer | Photographer

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