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Omkar28364291nut1
Participant
February 11, 2023

P: Camera Raw as a Filter (not the plugin) freezes Photoshop on use

  • February 11, 2023
  • 90 replies
  • 28600 views

My photoshop is getting stuck whenever I try to use the camera raw filter; nothing opens up after I click on it, and I can't even close my photoshop. everything gets stuck and a sound like a notification comes up, but still, nothing shows up 

    90 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    March 23, 2024

    Thank you to all who recently contributed additional information and videos showcasing this issue. One of the engineers on the Camera Raw team was able to reproduce the issue with some consistency. The Camera Raw team will work with Photoshop to resolve this issue. 

    Update 3/25/2024: This issue has been resolved as a Photoshop bug, not a Camera Raw bug. The thread has been moved from the Camera Raw forums to the Photoshop Ecosystem Forums. 

    Moving this thread back to Bugs, setting the status to Investigating. 

    Update: Moved to Photoshop Bugs

     

    Rikk Flohr: Adobe Photography Org
      T
      Thiago31743250qttn
      Participant
      August 18, 2023

      [EN] -

      I'm facing issues with Camera Raw. It simply freezes everything (Photoshop and Camera Raw) in an infinite loading loop, and I can't even cancel the opening. It just stops, which always forces me to 'Force Quit' the entire program, causing me to lose everything I was working on. 

       

      I've been dealing with this issue for a few months now. I've changed computers twice, alternating between Macs and Windows, and nothing solves it, nothing! I've performed numerous tests and tried different settings, but none have resolved the problem. And Camera Raw is essential for finalizing my projects. Working in this manner has been challenging. I'd really like to find a solution quickly...

       

      Updating, uninstalling, and reinstalling haven't resolved the issue.

       

      [PT-BR] -

      Estou enfrentando problemas com o camera raw.. Pois ele simplesmente congela tudo (Photoshop e Camera Raw) em um carregamento infinito, nem cancelar a abertura eu consigo. Ele simplesmente para, o que sempre me força a "Forçar Encerrar" o programa todo, com isso, perco tudo que estava desenvolvendo.

       

      Estou passando por esse problema a alguns meses, já troquei de computador 2 vezes. Intercalei entre Macs e Windows e nada resolve, nada! Já fiz vários testes, e configurações diferentes, mas nenhum resolveu o problema. E o camera raw é essencial para a finalização dos meus projetos. Trabalhar dessa forma tem sido complicado. Gostaria de solucioná-lo rapidamente...

       

      Atualizar, desinstalar e reinstalar, não resolvem o problema.

       

        C
        Camargo220718952937
        Participant
        March 28, 2024

        estou com o mesmo problema

         

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        March 18, 2024

        Some clarifications are requested: 

        The reports in this thread are widely scattered and do not necessarily all describe the same issue. If you would please answer the following questions:

         

        1.  Are you experiencing the problem with Camera Raw as a filter (Filter>Camera Raw Filter…) or with Camera Raw - the plugin? (e.g., opening a raw file)  This is a very important distinction.

        2. Some people reference crashing - and some people reference freezing.  Which is it?  See the next two items for descriptions.

        3. Crashing means the app completely closes and does one of the following four things:  Restarts the computer,  Closes the App without warning,  Closes the app with an OS Dialog, or Closes the app with an Adobe Dialog. Which of these four behaviors are you seeing?

        4. Freezing means the app stops moving, becomes unresponsive, or acts like a hidden dialog waiting for a response (normally denoted by an audible system warning tone). You then kill the application manually via the OS. If you are not crashing per the description in step 3, does this describe your failure mode? 

          5,. If you are experiencing Freezing as described in step 4, do you occasionally but not always connect to multiple monitors?  If so, does it ever happen when connected to multiple monitors or only when connected to one?

          Please answer these specific questions so that we can collate the answers and determine the following:

         

        1.  If you are in the correct thread with others who are similarly afflicted or belong in a different report
        2.  Additional information to pass on to engineering. 

         

        Thank you!

        Rikk Flohr: Adobe Photography Org
        D
        default2shj846cn8ee
        Participant
        March 19, 2024

        1. Filter

        2. Freezing

        3. Yes I connect to a separate monitor mostly

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        March 19, 2024

        @default2shj846cn8ee @Baruch220614570sop @nunog44246703 

        When in the failed state, go to the Photoshop Icon in Dock, right-click, and select "Show All Windows". 
        Does this action reveal the Camera Raw as a Filter UI? 

        Rikk Flohr: Adobe Photography Org
        N
        nunog44246703
        Known Participant
        March 18, 2024

        Camera Raw continues to crash a few times a week. Nothing has changed? Continuing to lose work. We're looking at alternatives to handle Camera Raw in our shop, does anyone have recommendations for an Adobe alternative?

        brianschmitz1
        brianschmitz1
        Participant
        March 16, 2024

        This happened to me today for the 1st time ever, as I don't use the Camera Raw filter much. However, it seems to be related (in my case) to dual monitors. When my laptop is connected to a monitor for a 2nd display, it appears fine. However, when I took my laptop on the road and used it by itself, Camera Raw froze, like everyone on here. To test, once I got home, I launched photoshop on my (2nd) monitor, and it showed fine. I then moved my Photoshop Window to the laptop display, launched camera raw, and it opened on the (2nd) monitor. So, my assumption is that somewhere in memory is saved as to which window to open Camera Raw in. Perhaps people with new laptops somehow have something in their CC account that has Camera Raw thinking there is a 2nd monitor it should open to. It's a long shot, but at least somewhere for the DEV/Test team to start experimenting with to re-create. Hope it gets fixed, as I obviously won't always have multiple monitors at my disposal.

        S
        Story236322165ob1
        Participating Frequently
        March 14, 2024

        I have a brand new Mac, 128GB of RAM, an empty harddrive, and I restart my system at the beginning of every session, and STILL my Camera Raw freezes up every 5th time I open it, forcing me to force quit PS and lose all of my work. 

         

        I've read through every thread about this and none of the fixes suggested work. I've tried messing with my cache, etc and that's no help either.

         

        Some of the threads complaining of this issue date back to 2017 or EARLIER. And still, Adobe has not fixed the issue. And this is an issue that happens to me at least once every day. The amount of work I lose is on another level. And of course, I can't just save my psb files constantly because that in itself takes a full 2 minutes (even though I have an unimaginable amount of RAM) since it rewrites the whole file from scratch.

         

        This is simply UNACCEPTABLE. Why is Adobe ignoring the hundreds of users with this very common issue? 

         

        Why would I pay an incredible amount of money for a program that crashes daily- ESPECIALLY when the company is blatently ignoring the issue?

         

        I am looking for a solution to close Camera Raw WITHOUT having to force quite Photoshop. Any suggestions, or do I just need to switch to a new program?

          S
          Story236322165ob1
          Participating Frequently
          March 14, 2024

          Brand new computer, everything is up to date, and this is STILL HAPPENING in March of 2024!

           

          I've seen threads on here as far back as 2017 with this issue. How can adobe STILL not be addressing this?? 

          It is so unrealistic to expect us to save psb files constantly when even though I have 128G of RAM it still takes my computer a good 2 minutes to save a working file. But then if I don't save constantly I run the risk of this happening losing hours of work.

           

          I, like many other customers, am SO ready to ditch Adobe at this point and move over to something else. MY workflow is at a snails pace now, especially since Lightroom can't process Canon R series RAW colour profiles properly. Otherwise I would use it instead of Camera Raw to begin with!! You've really created a slew of unhappy issues here, Adobe, and you're just BLATENTLY IGNORING THEM. 

           

          Shame on you for charging so much for this.

          L
          Lumigraphics
          Legend
          March 4, 2024

          I have not seen this across multiple Macs with multiple OS and PS versions -

          2015 iMac

          2015 MacBook Pro

          2019 MacBook Pro

          2020 M1 Mac mini

          B
          Baruch220614570sop
          Participating Frequently
          March 4, 2024

          I have a feeling this happens when using 2 monitors, does anyone experience this with 1 monitor?

            brianschmitz1
            brianschmitz1
            Participant
            March 16, 2024

            I just left a reply as I didn't see this response. I had it happen when I disconnected my monitor from my laptop. Works fine with the monitor attached, but freezes when just using my laptop (ie single monitor).

              B
              Baruch220614570sop
              Participating Frequently
              March 4, 2024

              This is SICK!!! Still not fixed! I keep on losing hours of work becuse of this bug!

                D
                defaultdnuef3idsqyv
                Participating Frequently
                March 4, 2024

                Don't worry, with Firefly you can create whatever you want. 

                N
                nunog44246703
                Known Participant
                February 26, 2024

                I accidentally hit the key-combo for Camera Raw .... and as usual, it completely freezes Photoshop. It just hangs on the Camera Raw progress loader window.
                Adobe??




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