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P: Can't import astrophotography photos with my S23 Ultra to Lightroom(mobile)

Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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I have been using Expert Raw on my new S23 Ultra and transfered several raw pictures to Lightroom(mobile) and edited them there.

But for some reason it wont accept astrophotography photos.

They are also in raw file and not even that big of a file.

A few was taken with the main 1x camera and a few in 3x camera.

But when i try to import them to lightroom i get the message "Failed to import 1 photo"

 

I asked in other forums for Samsung phones but doesn't seem other people have the same problem.

 

Any ideas?

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correct answers 2 Pinned Replies

Adobe Employee , Feb 21, 2023 Feb 21, 2023

Moving to Camera Raw forum and logging as a bug for investigation

Status Investigating

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Adobe Employee , Oct 10, 2023 Oct 10, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

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22 Comments
Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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I am sorry to hear about your problem.

Are you able to provide a sample file for us to evaluate? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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Hi Rikk

The picture format is in DNG and it's not supported here.

Do you have a way i can send this to you or upload it somehow?

 

Regards Joél

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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You can post in a shared Creative Cloud folder, Dropbox, or similar and share a link to the file. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 20, 2023 Feb 20, 2023

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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I also am unable to import this file.
I will confer with the Camera Raw team and see if there is something unusual about the file that renders it unreadable. Support was just added last week for this device (S23) and it may be there is something unusual about the Astro-photo process. 

Please stand by.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Feb 20, 2023 Feb 20, 2023

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Hi,

I have this same issue. 

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New Here ,
Feb 21, 2023 Feb 21, 2023

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Same issue, S23 and S22 devices.

 

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New Here ,
Feb 21, 2023 Feb 21, 2023

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There's no preview of any raw image taken in the expert raw app. But the expert raw app is the one advertised as having support, and is the app with the direct link to Lightroom, so to not work is a pretty big deal!

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Can you tell me which lens was used to capture the sample file you've provided?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Feb 21, 2023 Feb 21, 2023

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The sample was taken with the x3 tele lens.

But i had pictures with the main x1 lens aswell with the same problem.

 

The picture was taken with the Expert Raw camera app and with 10 min exposure time.

I also had the High efficiency Raw toggle on in settings but im not sure that matters as i had pictures also working to import to lightroom with it on.

 

Regards Joél

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New Here ,
Feb 21, 2023 Feb 21, 2023

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I just checked and I can confirm that expert raw works when the High Efficiency toggle is turned off.

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New Here ,
Feb 21, 2023 Feb 21, 2023

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Same problem here.. just got back from long night shoot and this happens.. patch it asap thx

 

 

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Thanks for the additional information. I have passed it along to the Camera Raw team.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Moving to Camera Raw forum and logging as a bug for investigation

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

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New Here ,
Feb 24, 2023 Feb 24, 2023

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What is the situation whit this??

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New Here ,
Feb 26, 2023 Feb 26, 2023

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Same problem here as of 26.02

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New Here ,
Feb 28, 2023 Feb 28, 2023

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I also have the same issue with the S23, Expert Raw and Astrophotography.

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New Here ,
Mar 13, 2023 Mar 13, 2023

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You can edit photos in DNG format directly after shooting. Make a photo, after the photo open it by tapping on preview image and after that you will see the LR icon. It will work.

 

If you will open it after that, it will not work. Problem is in an Lightroom app.

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Hi,

same issue here. Any solution so far?

Regards Michele

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Hi,

I've just find a soulution!

Simply disabling "high efficiency RAW" in settings did the trick, now my DNG astrophotos can be opened seamlessly on Lightroom mobile.

 

Michele

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Turn off the high efficiency option for now. Smaller file size isn't
critical to have.

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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LATEST

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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