P: Fuji HIF files occasionally are unreadable

[marcoc29937233]

Hello all,

The following problem with my combination "X-H2 + Lightroom Classic + Mac / iPad (software, Mac and camera on the latest SW/FW version)":

actually I thought LR did not support the HEIF format, so took a few test shots, the files are recognised. Great. I think HEIF is the future-proof format (10-bit).

However, every now and then files are marked as unreadable. I currently have 15 files on the SD card (Sandisk Extreme Pro 300MBit/s). LR Classic on the MacBook Pro recognises 13 files, LR on the iPad recognises 14 files. In the Finder's preview view I can look at all 15 files.

So the problem is probably more with LR. Under these conditions, I'll probably have to switch back to JPG.

I have already formatted the memory card several times (in the camera), but the problem always occurs sporadically.

Thank you very much in advance for your tips and/or suggestions.

Many greetings

Marco

[Rikk Flohr: Photography]

Is it possible for you to supply a file that Lightroom fails to read for us to review?

Thanks!

[marcoc29937233]

Hi Rikk,  

With pleasure. Which is the best way? The file is 17MB in size. Thanks a lot for the support!

[marcoc29937233]

HIF doesn't support here to upload...

[Rikk Flohr: Photography]

Place the file in a shared location (Creative Cloud, Dropbox, or similar).  Once you've uploaded, you can share the link to the file. Note: If sensitive, you can send the link by direct forum message. Thank you!

[marcoc29937233]

https://www.dropbox.com/sh/e21grkkdmzotpcw/AAA3rK5ReAdxS6-iOe2NockGa?dl=0

[Rikk Flohr: Photography]

Moving to Camera Raw as the issue is in the CR Engine

[Rikk Flohr: Photography]

The file is failing for me too - however MacOS will open and save the file as HEIC - but only in 8 Bit.  I've attached your file to the bug I've written for the CR team to investigate. 

Thank you for the report and the sample file. 

[marcoc29937233]

Thanks a lot.

Switching to jpg or raw is an option.

Can you let me know if there is any news?!

Thanks

[Rikk Flohr: Photography]

Any news will be posted to this thread. 

[Rikk Flohr: Photography]

Greetings all,

Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.

[Andrew25935625l36a]

Greetings all,

I am running into the same issue with the following combination of equipment: Fujifilm X-T5, SanDisk Extreme Pro SDSDXEP-128G-ANCIN and Macs. Four files from a recent trip where I took about 1000 look fine in Mac Preview and Digikam, but neither LR CC nor LR Classic will import just these four.

Rikk, will send you a direct message with a link.

Andrew