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26

P: (Windows - A750 & A770 GPU) New Denoise turning images black and white

Explorer ,
Apr 18, 2023 Apr 18, 2023

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Using the new AI Denoise feature seems to darken my images and strip almost all the color out of them. Files are from a Nikon D500 being processed by a Ryzen 5 3600, 32GB RAM, and Intel A750 video card on Windows 11. Tried to create virtual copy of file and reset all other adjustments and it makes no difference. Still dark and almost completely black and white.

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correct answers 1 Correct answer

New Here , Jun 15, 2023 Jun 15, 2023

This issue seems to have been resolved by the latest driver(31.0.101.4499 BETA).

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correct answers 1 Pinned Reply

Adobe Employee , Jun 13, 2023 Jun 13, 2023

Greetings all,

 

Updates for Adobe Photography products have been released.  The June 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Status Fixed

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replies 139 Replies 139
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Explorer ,
Apr 19, 2023 Apr 19, 2023

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Could be. But is that LR not operating properly, or the card not acknowledging the command to turn off? Still a question of is it a LR issue or a Intel driver issue? Is there something specific about this card that Adobe has to code for or is Intel not handling a otherwise universally adhered to command properly? My admittedly rudimentary knowledge of these things leans toward Intel, but they're also an easy scapegoat because of (many) other bugs in their drivers.

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New Here ,
Apr 19, 2023 Apr 19, 2023

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When I use the new denoise setting my images come out several stops darker. If I then increase the exposure of the resulting DNG file it looks like the file is lacking some colors (mainly reds). I tried turning off GPU acceleration in preferences but no change. Its doing exactly the same thing for my Nikon and olympus RAW files. Help?

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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Do you have an Intel A750 GPU?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Apr 19, 2023 Apr 19, 2023

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Yes

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New Here ,
Apr 19, 2023 Apr 19, 2023

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looks like my experience is identical to what the others have posted. Is there no fix or does one need to be rolled out via update? 

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Community Beginner ,
Apr 19, 2023 Apr 19, 2023

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I just posted my issue with Denoise.  Major green cast added to background but not model.  I have an Nvida card.  Looks like we are bata testing which is all good.  Keep the new features comming is what I say.

https://community.adobe.com/t5/lightroom-classic-discussions/major-color-shifts-with-the-new-ai-deno...

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Community Beginner ,
Apr 19, 2023 Apr 19, 2023

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So it seems to be an issue on the LR side, as you have a different card than others have posted in this thread.

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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@Charles Ruscher  post of his issue is unrelated to this thread. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Engaged ,
Apr 19, 2023 Apr 19, 2023

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It is not could be. It is. LrC uses the GPU for AI Masks and Enhance irrespective of the Use Graphics Processor setting in Preferences. It is 'as designed'. I'm sure the team will resolve this problem.

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New Here ,
Apr 20, 2023 Apr 20, 2023

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I have exactly the same issue. My GPU is also Intel Arc but A770 16GB Limited Edition version. I did a clean uninstall of the driver and did not install a new one. Without original drivers, the Denoise option worked fine but took a lot of time. After installing the drivers the output is again black and white and very dark (it darkens as I increase the denoise slider up the scale)

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Explorer ,
Apr 21, 2023 Apr 21, 2023

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New Denoise not working.  I'm running LC12.3 recent upgrade.  the preview and saved DNG are sort of a B&W version (see attached screen capture.)  I've tried the new denoise on several different file types (CR2 CR3 DNG ARW) all with the same result. 

 

My machine 

Processor
1x 12th Generation Intel® Core™ i7-12700H Processor(Core™ i7-12700H)
Memory
1x 32GBLPDDR5-4800
Operating System
Windows 11 Home 64(EN:English)
Hard Drive
1x 1 TB SSD PCIe
Wireless Network
1x Wi-Fi 6 2x2 AX; Bluetooth® 5.1 or above
Ports
1x 1 x Type-C (Full Function + Thunderbolt 4); 1 square DC in; 2x USB-A 3.2 Gen 1; 1 x HDMI 2.0b; Audio jack
Camera
1x 720P HD IR Hybrid with ToF
Graphics
1x Intel Xe-HPG DG2 4GB GDDR6
Monitor
16" WQXGA
Included Warranty
1YR Premium NBD

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Community Expert ,
Apr 21, 2023 Apr 21, 2023

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Do you know the support status of Intel Ark for the proprietary GPU recently released by Intel?

If it is not a check target in a rare environment, it may have escaped debugging and been released.

 

PC with built-in Intel Ark

https://www.nec-lavie.jp/products/notebook/lavie/n15/

 

Questions from users

https://community.adobe.com/t5/lightroom-classic%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discus...

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New Here ,
Apr 24, 2023 Apr 24, 2023

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I have the same issue and run a solid new system. 

 

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Community Beginner ,
Apr 24, 2023 Apr 24, 2023

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Which video card do you have?

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Community Beginner ,
Apr 25, 2023 Apr 25, 2023

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I have the same issue going on. Darkened image and devoid of color. This is from a Nikon Z7II and on a brand new Lenovo laptop. All drivers on the laptop are up to date.

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Engaged ,
Apr 25, 2023 Apr 25, 2023

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@anthonynowack There is obvoiusly a problem with LrC/ACR displaying Adobe's own DNG format on systems using the Intel A750 GPU. Here is your Denoised DNG that you shared when I open it in RawTherapee.

 

LrC12.3_A750GPU_Denoise01.jpg

 

Adobe needs to fix this fast.

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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If you are affected by this issue, please click the up arrow at the top of the post so we can better gauge how many are using this Intel GPU and having the problem.

Thank you.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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The graphic card on my (very new) Lenovo Yoga 7i 16" laptop is a Intel Arc A370M 4GB GDDR6 ... and I'm having the same issue.

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Thanks for the additional data point

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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I ran denoise on an image using my old Lenovo laptop and it worked fine. That laptop is a Yoga 710 15ISK using an Intel HD Graphics 520.

So in my case it appears to be an issue when the Intel Arc 370M is in play. I'm running an additional test on my new laptop and will report back.

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Community Beginner ,
Apr 26, 2023 Apr 26, 2023

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The result of the second test with the new Lenovo using the Intel Arc 370M is the same: The image is significantly darker and devoid of most color.

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New Here ,
Apr 27, 2023 Apr 27, 2023

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For me the culprit is clearly my discrete GPU (Intel Arc A370M), as I've now established that my integrated GPU (Intel Iris Xe) can perform AI denoise without issue (done by customising graphics setting for Photoshop to 'Power Saving', see screenshot). I'd been having the same problem where AI denoise progressively darkening images and stripping almost all the color out. However, I noticed that occasionally it would work. It then occured to me that ever since I've had the laptop (about 3 months) photoshop would randomly and periodically switch to the integrated GPU (prompting a warning), despite me customising the app as 'High Performance' to use the discrete GPU. Doing so purposefully then solved the issue. In my uneducated opinion there's clearly an issue with Photoshop and Intel Arc GPUs that goes deeper than just the AI noise feature. 

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Adobe Employee ,
Apr 28, 2023 Apr 28, 2023

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Greetings All,

 

We would like to collect some logs so we can confer with your GPU manufacturer.  Can you please follow the instructions here:

(WINDOWS ONLY) SAVE THE DXDIAG REPORT

The tool dxdiag produces a report that can be helpful to the engineering team while investigating problems.

  1. Press the Windows key on your keyboard or click the Windows button in the taskbar.
  2. Type 'dxdiag' (this does a search for the program).
  3. Press the Enter key.
  4. Wait for the DxDiag window to appear.
  5. When it's enabled click the Save All Information button.
  6. Save the DxDiag.txt file and submit it when reporting problems.

    You can post the DXDiag.txt file to your reply and I will collect them. 

    We've received enough logs to evaluate. Thank you for posting them. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Apr 28, 2023 Apr 28, 2023

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We are attempting to collect additional information to share with your GPU manufacturer. Please follow the instructions in the pinned post. 

Thank you!

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

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New Here ,
Apr 28, 2023 Apr 28, 2023

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Here is my log. I hope it is what You asked for

Log file

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