Adobe Camera Raw 17.2 loses vertical filmstrip, in Bridge and Photoshop

[Robert Ripps]

I recently updated the latest versions of Photoshop 2025, 26.3.0, which includes Adobe Camera Raw 17.2.0.2155. I am also running Bridge, version 15.0.2. Today when I opened multiple images, either from Bridge or from the desktop, into Adobe Camera Raw, after a few images, the vertical film strip disappears, and through it I can see whatever program I was last in. If I click in that area where the vertical film strip should be, I go to that last program. So if I open the images from Bridge, I see Bridge, but if I open them from the desktop, I see the Photoshop home window.

 

I can switch to the horizontal film strip, and it appears below, but when I switch back to the vertical, that whole side of the window is missing, again allowing me to see through whatever is underneath it.

I restarted bridge, and that solved the problem briefly, but then the film strip disappeared again, and subsequent restarts did not cause it to return. I then quit Bridge, and re-launched Photoshop, the vertical strip appeared, but then after opening a few images, it again disappeared showing the Photoshop home screen on that left side. In addition to losing the vertical film strip on the left, I am seeing through part of the adjustment panels on the upper right side of the ACR window. And now, I am not seeing the images in the main part of the window, just a blank gray area where the image would be.

 

macOS 14.7.2, Mac Studio

[PECourtejoie]

Hi, what does the GPU status say when that happens and you switch back to Photoshop ? 
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#real-time-gpu-status

see also: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#macos

(moved to camera raw forum)

[Robert Ripps]

I checked, Photoshop is using Metal, but of course I can't check that if I'm just working in Camera Raw. CR till seems to be working, so maybe was just a glitch.

[Conrad_C]

I checked, Photoshop is using Metal, but of course I can't check that if I'm just working in Camera Raw.

By @Robert Ripps

A tip for future reference: When in Camera Raw, you can click the gear icon to go into Camera Raw preferences. In there, the Performance panel shows the current GPU settings and status for Camera Raw.

The other way to open Camera Raw preferences is to click the underlined text at the bottom of the Camera Raw window (not shown in picture).

[Robert Ripps]

Started having the glitch again – opening images in camera raw, but I don’t see the images nor do I see the vertical film strip. Tried fully opening an image, which launched Photoshop, but Photoshop seems to be having the same issue-

So I can’t see if it’s using metal or not because the main Photoshop window is not visible. I guess I will have to restart the computer and see how long I can use it before this happens again…

[Conrad_C]

Hm, weird. So did the entire Camera Raw window disappear? I wonder if it jumped off screen?

By the way if you wanted to check Camera Raw settings from inside Photoshop, you can choose Photoshop 2025  > Settings > Camera Raw, to see Camera Raw preferences instead of Photoshop preferences. The same Performance information for Camera Raw is in there too. 

[Robert Ripps]

No, I could see the window, it just was missing the left side and the right side so I could see through them and where the selected image would be, it was just blank gray.

I did try to look at settings when it opened into Photoshop, but the settings window was invisible when I opened it as well.

[Robert Ripps]

Hmm, let me study this link- not familiar with looking at GPU. I will say at no time did I open any of these images into Photoshop completely- I was just making my basic raw adjustments, and then moving onto the next images, without opening them into Photoshop.

Also, I restarted the computer and so far ACR seems to be working normally, but we’ll see what happens.