Camera Raw 13.1 crash

[Irena0D4D]

Newly updated Camera Raw 13.1 crashes and freezes the whole Mac laptop when trying to open any raw files in Photoshop. Tried it a few times after restarting. Every time the freeze happens, I can only restart my Mac by force, can't quit Photoshop or force quit. Please fix asap or revert back to the old version, it's affecting project deadlines severely! Not a good start to a super busy week before Xmas.  

[TheDigitalDog]

Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

[Old D]

I am having the same problem as the previous user.  When I try to use the newest CameraRAW, my computer (MacPro desktop) freezes and the only way to recover is to manually turn it off and then reboot.  I did trash the Photoshop preferences as suggested to no avail.  Other than the problems with RAW, Photoshop seems to be working fine.

[piotr430]

I have the same problem. After running CRAW, the computer freezes.

[VT Larry]

I am having the same issue with Camera Raw 13.1. It freezes and then my Mac crashes. I am running Big Sur on the mac. I tried trashing the Photoshop preferences, but to no avail.

Any assistance is greatly appreciated.

Here is the error report

panic(cpu 1 caller 0xffffff801f96ea25): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds

service: com.apple.logd, total successful checkins since load (1650 seconds ago): 165, last successful checkin: 0 seconds ago

service: com.apple.WindowServer, total successful checkins since load (1590 seconds ago): 147, last successful checkin: 120 seconds ago

Backtrace (CPU 1), Frame : Return Address

0xffffffc12caab670 : 0xffffff801c6b9aed 

0xffffffc12caab6c0 : 0xffffff801c7fc6e3 

0xffffffc12caab700 : 0xffffff801c7ecd1a 

0xffffffc12caab750 : 0xffffff801c65ea2f 

0xffffffc12caab770 : 0xffffff801c6b938d 

0xffffffc12caab890 : 0xffffff801c6b9678 

0xffffffc12caab900 : 0xffffff801cebe434 

0xffffffc12caab970 : 0xffffff801f96ea25 

0xffffffc12caab980 : 0xffffff801f96e678 

0xffffffc12caab9a0 : 0xffffff801ce4569e 

0xffffffc12caab9f0 : 0xffffff801f96dab4 

0xffffffc12caabb20 : 0xffffff801ce4f86b 

0xffffffc12caabc80 : 0xffffff801c7a7d81 

0xffffffc12caabd90 : 0xffffff801c6bf0e7 

0xffffffc12caabe00 : 0xffffff801c695905 

0xffffffc12caabe60 : 0xffffff801c6ad012 

0xffffffc12caabef0 : 0xffffff801c7d0ec3 

0xffffffc12caabfa0 : 0xffffff801c65f216 

      Kernel Extensions in backtrace:

         com.apple.driver.watchdog(1.0)[7AE04EA4-D026-39A0-B2D5-5C9E4EE72967]@0xffffff801f96d000->0xffffff801f96efff

Process name corresponding to current thread: watchdogd

Mac OS version:

20C69

Kernel version:

Darwin Kernel Version 20.2.0: Wed Dec  2 20:39:59 PST 2020; root:xnu-7195.60.75~1/RELEASE_X86_64

Kernel UUID: 82E2050C-5936-3D24-AD3B-EC4EC5C09E11

KernelCache slide: 0x000000001c400000

KernelCache base:  0xffffff801c600000

Kernel slide:      0x000000001c410000

Kernel text base:  0xffffff801c610000

__HIB  text base: 0xffffff801c500000

System model name: iMac17,1 (Mac-65CE76090165799A)

System shutdown begun: NO

Panic diags file available: YES (0x0)

Hibernation exit count: 0

System uptime in nanoseconds: 1712738549490

Last Sleep:           absolute           base_tsc          base_nano

  Uptime  : 0x0000018ec72c4179

  Sleep   : 0x0000000000000000 0x0000000000000000 0x0000000000000000

  Wake    : 0x0000000000000000 0x000000212d03c997 0x0000000000000000

last started kext at 187883864892: @filesystems.exfat 1.4 (addr 0xffffff7fbd7c1000, size 53248)

last stopped kext at 1642117277169: >!A!ILpssGspi 3.0.60 (addr 0xffffff801db29000, size 32768)

loaded kexts:

@filesystems.exfat 1.4

>AudioAUUC 1.70

>!APlatformEnabler 2.7.0d0

>AGPM 119

>X86PlatformShim 1.0.0

@filesystems.autofs 3.0

>!AUpstreamUserClient 3.6.8

@kext.AMDFramebuffer 4.0.2

@fileutil 20.036.15

@kext.AMDRadeonX4000 4.0.2

>!AMikeyHIDDriver 131

@kext.AMDRadeonServiceManager 4.0.2

>!AHDA 283.15

>!AMikeyDriver 283.15

>!AGraphicsDevicePolicy 6.2.2

>eficheck 1

@AGDCPluginDisplayMetrics 6.2.2

>!AThunderboltIP 4.0.3

>pmtelemetry 1

>LuaHardwareAccess 1.0.16

|IOUserEthernet 1.0.1

|IO!BSerialManager 8.0.2f9

@DonT_Steal_Mac_OS_X 7.0.0

>!AHV 1

>!ADiskImages2 1

>!A!ISKLGraphics 16.0.1

|Broadcom!B20703USBTransport 8.0.2f9

>!A!ISKLGraphicsFramebuffer 16.0.1

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>!A!ISlowAdaptiveClocking 4.0.0

>!ASMCLMU 212

@kext.AMD8000!C 4.0.2

>!AMCCSControl 1.14

|SCSITaskUserClient 436.40.6

>!UODD 511.60.2

@filesystems.tmpfs 1

@filesystems.hfs.kext 556.60.1

@BootCache 40

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

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[Alex Cortani]

I'm having the same issue as everyone else with Camera Raw 13.1. I tried the preferences fix above, as mentioned by @TheDigitalDog, but it didn't fix the issue.

I think I'll go ahead and switch back to Camera Raw 12.4 and wait until Adobe has a patch for the newest version of Camera Raw.

[Shlomit Heymann]

Same problem here. 12.4 sloved the issue.

Thanks 🙂

[javierc14641708]

Same happening here. How did you switch back to 12.4? Thanks for your help.

[VT Larry]

here is the link to reinsatll Camera Raw 12.4

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html#HowtoinstallCameraRawplugin

It working fine for me now.

One other issue I ran into was that the new upgrade to Mac Big Sur 11.1 wiped out my printer drivers adn I now have to reinstall.

I hope this helps.

[javierc14641708]

It helped! Many thanks

[Hunter5F8F]

Installing Camera 12.4 fixed it. iMac is purring along now aftering completely freezing up with 13.1.  Thank you! 

[javierc14641708]

Already found how to downgrade here:
https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html#HowtoinstallCameraRawplugin
(can't delete the previous message, sorry)

[Rob Christy]

Same problem for me. The first Adobe person couldn't figure out how to reinstall the prior version as I watched in screen sharing. That ended up creating another problem as they disabled PS to attached Raw and jpg files as they are both "grayed out". This was yesterday n morning. Was supposed to get a call at 8 am from a Tier 2 person. No call. I called in at 10 am was told my case would be expedited this s afternoon. 4 pm now no call. Paying customers are not happy along with me. Quite honestly I haven't had any reason to contact Adobe for help in years...

PS: Mac Mojave current version 10.14.6 PS version 22.1.0

[VT Larry]

ROb,

I was able to reinstall Camer Raw 12.4 and I am now able to access and edit files. Here is the link

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html#HowtoinstallCameraRawplugin

[Alex Cortani]

@VT Larry  This fix worked for me. Thanks for sharing.

[VT Larry]

You are welcome.

[VT Larry]

You are welcome

[Rob Christy]

Thank you. Actually Adobe finally called back and s did the same as you
did. Only took minutes THANK YOU for messaging me with the suggestion.

PS: I don't knot know why the person I talked to Monday morning at Adobe
could not figure out how to do this.
*Rob Christy*

[VT Larry]

It took me maybe 5 minutes to find the link on this Forum.

Glad to hear things are running well now.

[Old D]

The 12.4 seems to be working for me also.  Many thanks!

[silvertone]

Thanks Larry. installed back to 12.4 as 13.1 was buggered.

[ELSON0101]

Larry,

I have just tried to reinstall Camera Raw 12.4, it seems working when I open Photoshop, but when I use lightroom, it still appears: Camera Raw 13.1, How to solve such a problem? Thanks for your attention.

eL

[Old D]

I was successfully using 13.0, but 13.1 was a problem.  Is anyone using 13.0? 

[silvertone]

Camera Raw 13.1 crashing when opening raw files both from Lightroom or direct. Reinstalled 12.4 as per VTLarry below to get by for now.

[bgreenstone]

The temporary fix is to turn off Hardware Acceleration for CameraRAW in the Photoshop settings.  It'll run really slow, but at least it wont' crash or freeze.