Camera Raw crashes when I try to open a RAW file.
Hi everyone
I (still) desperately need assistance!
I originally posted this to the PS Eco section at the end of June, but apart from a suggestion from @CorySchubert I havent had a solution.
Almost every time I try to open a RAW file (either CR2 or CR3) Photoshop will crash. This has only started happening in the past month or so. I'm running PS CC24.6 and ACR 15.4. My Nvidia drivers are Studio versions and up to date. I have 16GB or RAM. Opening a jpeg file is no problem whatsoever - it's just RAW that seems to be causing the issue.
There is one weird thing - sometimes I can open and edit the fiiles no problem - others it just crashes in an instant.
When it crashes I get the automated 'report it' pop up, and the follow on 'suggestions'. These dont solve the issue, and I believe there is a bug that may be affecting my system.
As a freelance photographer I really need Photoshop and the benefits that ACR brings to be 100% reliable, but if I cant find out what is causing the problem, I will need to switch to a different software package.
I hope someone can help me!
Many thanks
Jeremy
PS: Let me know if you need me to post my full system info.
