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I am increasingly unhappy: After Installation of MS Windows 11 and newest version of Photoshop, AND trying out all hints given by Adobe, Camera Raw continues to be unaccisble. Here is the error code.
I urgently need to get this fixed.
Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
Stack:
Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
0 address: 0x00007FF6F8B70562 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6F6EE0654 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6F6EDFB29 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6F630F644 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6F630F0D1 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF6F630F171 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
6 address: 0x00007FF6F630F0F1 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6F631B60D base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6F6F26C65 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6F6F298E8 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6F6F2942B base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6F6F042D9 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF6F48F1C19 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6F48F1CB6 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6F48E5229 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6F48FC181 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF6F4BB1902 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF6F48E7C7E base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF6F4B48542 base: 0x00007FF6F42E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFA19B054E0 base: 0x00007FFA19AF0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFA1B34485B base: 0x00007FFA1B340000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.
{Thread title edited by moderator}
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Hi,
We're sorry about the trouble with Photoshop & Camera Raw. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html
If the issue persists, please try uninstalling Photoshop & Camera Raw using the Creative Cloud cleaner tool & re-install them from the Creative Cloud desktop app. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Let us know if it helps!
Regards,
Nikunj