Camera Raw not accessible for several months due to Program error on Windows 11

Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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I am increasingly unhappy: After Installation of MS Windows 11 and newest version of Photoshop, AND trying out all hints given by Adobe, Camera Raw continues to be unaccisble. Here is the error code.

I urgently need to get this fixed.

Photoshop Error information

Code: -1

Text: weil ein Programmfehler aufgetreten ist

Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.

Stack:

Adobe Photoshop 23.1.1 20220106.r.202 060a6d1

0            address: 0x00007FF6F8B70562 base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

1            address: 0x00007FF6F6EE0654  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

2            address: 0x00007FF6F6EDFB29 base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

3            address: 0x00007FF6F630F644  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

4            address: 0x00007FF6F630F0D1 base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

5            address: 0x00007FF6F630F171  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

6            address: 0x00007FF6F630F0F1  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

7            address: 0x00007FF6F631B60D base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

8            address: 0x00007FF6F6F26C65  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

9            address: 0x00007FF6F6F298E8  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

10          address: 0x00007FF6F6F2942B  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

11          address: 0x00007FF6F6F042D9 base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

12          address: 0x00007FF6F48F1C19  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

13          address: 0x00007FF6F48F1CB6 base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

14          address: 0x00007FF6F48E5229  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

15          address: 0x00007FF6F48FC181  base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

16          address: 0x00007FF6F4BB1902 base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

17          address: 0x00007FF6F48E7C7E base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

18          address: 0x00007FF6F4B48542 base: 0x00007FF6F42E0000              module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

19          address: 0x00007FFA19B054E0 base: 0x00007FFA19AF0000              module name: 'KERNEL32.DLL'  symbol: BaseThreadInitThunk:-1 in n.a.

20          address: 0x00007FFA1B34485B base: 0x00007FFA1B340000              module name: 'ntdll.dll'              symbol: RtlUserThreadStart:-1 in n.a.

 

 

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Hi,

 

We're sorry about the trouble with Photoshop & Camera Raw. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

If the issue persists, please try uninstalling Photoshop & Camera Raw using the Creative Cloud cleaner tool & re-install them from the Creative Cloud desktop app. You can check out the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if it helps!

Regards,

Nikunj

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