New Participant

Answered

Camera RAW Support for Canon 7D Mark II

Forum|Forum|11 years ago
November 2, 2014
12 replies
39978 views

Hi,

I've just purchased the Canon 7D Mark II, connected it to my PC, but then found that Adobe Camera RAW doesn't support it yet. Any updates when this camera might be possibly supported?

7d mark ii

This topic has been closed for replies.

Correct answer JP Hess

It has been indicated on this forum that the camera will be supported in the Camera Raw 8.7 final release. It is NOT supported in the release candidate that is available right now. No release dates, but presumably before the end of the year. Take note that Camera Raw 8.7 is only compatible with Photoshop CS6 (new camera support only) and Photoshop CC (complete support including new features).

D

dannyd71874814

New Participant

‌Hi all

Stupid question I know, I have read so much on this forum, that I am going mad. Need your help please .

I am going to buy a canon 7d mark 2, and I know I need the camera raw plug in 8.7. Currently using Cs6 on 8.1. can I update straight to version 9 or need the 8.7, and please send me the link for a Mac.

cheers

ssprengel

Inspiring

You can update to the newest ACR for CS6 which is currently ACR 9.1.1.

You should try the update, now, to see if you can do it. If not then your computer may not be compatible with the minimum OS requirements which are newer starting with ACR 8.4:

https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

Paul.Davies

New Participant

i cant believe Adobe dragging they're feet on the release of RAW support for 7D Mk2 i have converted files using the DNG converter and the chromatic aberration is horrendous the pictures also have a comic style appearance that ruins back ground blur

Please Adobe can we have the new CR2 files from the 7D2 available to view asap as it causing wasted time and headaches im only an armature god knows how the pro's are coping if i was a pro id be speaking to a lawyer by now

ssprengel

Inspiring

What are you talking about? If the DNG Converter supports the 7D Mark II then ACR & LR would as well.

The 7D Mark II raws were supported in ACR 8.7 & LR 5.7 back in Nov 2014, and tethering was supported in LR 6.0 back in April 2015.

L

lyndap69899848

New Participant

I can open my raw files in photoshop elements but cannot view them having imported them into my mac. I want to be able to see them in preview but they will not come up so this is a real time waster - what's going on! The camera is great but processing and being able to sort files is a must!

Rod15

New Participant

Iv got my self a Canon 7D MkII and wondering if Canon RAW will support Photoshop Elements 10?

ssprengel

Inspiring

The 7D2 came out after PSE13 was the current version of Elements so you’d need that. Adobe stops updating older programs when a newer version comes out, and Elements is new each summer/fall timeframe.

The DNG Converter 8.7 or newer can be used to convert a folder of CR2 files to DNGs that the older ACR plug-in can open in PSE10; however, both PSE13 and DNGC 8.7 have a minimum OS version of OSX 10.7 and Windows 7, so if you’re still running an older OS you may be stuck until you upgrade.

A

adriana ohlmeyer

Adobe Employee

Support for Canon 7d Mark II has been added to ACR 8.7 final release and Lightroom 5.7 tonight!! Cheers!

station_two

Inspiring

Good to see you, Adriana.

P

Phoenixkh

New Participant

Does the newish Beta 8.7 DNG converter work for 7D 2 RAW files?

ssprengel

Inspiring

No, the work for the DBGC 8.7 RC on Adobe Labs was finalized before the 7D Mark II came out, so we’re all waiting for the final version of ACR 8.7 to include support, for this and a few other very new cameras.

P

Phoenixkh

New Participant

thank you for the prompt reply.

Kim

Ashraf KotbAuthor

New Participant

Take it easy guys, things take time to be tested .. 1 month after the official release date isn't so bad. It is true that there were some "testing" units of the camera but I guess Adobe can't release the final RAW algorithm based on a prototype because Canon might change something before the final release. Production release should be based on a production release.

The camera is shooting decent JPEGs anyway, but of course not up to the performance we are after using raw.

J

jdasmh

New Participant

I am really tired of this bull - Adobe trying to act like it's Canon keeping the cameras in a super secret vault & they can't get a file to work with until they are physically on the store shelves, which is BS.

I have seen no less than 5 instances where people had these cameras in their hands weeks before the official release & I don't believe for a minute that Canon would not want to help make sure their cameras are supported the minute they hit the shelves.

I have a copy of OnOne's Perfect Photo Suite 9 (just released about 10 days ago) that fully supports the 7D mark II files with no issues whatsoever - so explain that?

I also have Photo Mechanic 5 that reads them just fine - explain that?

The truth of the matter is probably more a matter of cost to change schedules & Adobe not wanting to spend any more money to react to new releases. They will put out their releases on their established schedules when they get good & ready.

Would it take ANY effort (or cost) for them to at least put out a communication that states that the camera will definitely be supported in xxx release and that release is scheduled for xxx date? Answer = no - if they actually cared about their customers. This disdain for the customer is going to be their undoing. Companies like OnOne are going to snatch their business away from them while they are asleep at the wheel.

ssprengel

Inspiring

A big difference is the release cycle is a predetermined length at Adobe to keep things from getting out of control in such a large company.

Those other products are very simple and easy to insert a change into and test within a few hours.

Many other products also use an open-source raw conversion library called dcraw instead of having their own like Adobe has and so have very little work to do or responsibility if something fails.

You’re welcome to use those other products and stop using Adobe products.

JP Hess

Inspiring

Would it really do any good for Adobe to communicate an official release date? If they didn't meet that date then you would just call Adobe a liar. Adobe has users from several different companies waiting for support. And whether you believe it or not, there is no providing of specs from camera makers. They don't care whether Adobe Camera Raw supports the camera. Adobe is just another company to them. Adobe has to purchase each camera and then create the profiles for it. The real solution? Camera makers, agree on a common file format. If you won't do that, then YOU take the blame for this delay that happens about four times every year.

Actually, it would help, Jim. It does not have to be exact... it would help to know "this quarter" or "by the end of the year" or "mid-December". It would help because I could decide whether to find a workaround patch, or switch to a different system.

The camera makers are more than willing to provide that info, but according to a contact at Canon USA, in 2008 Adobe changed the game and decided to be more proprietary with their compatibility, presumably so that people would be required to upgrade their software every year just to be able to use new camera technology. It was Adobe's decision, and they could easily decide to play nice. But it is an unfair characterization to say that the camera makers don't care if Adobe supports their camera. That is just a silly assertion.

It comes down to he said - she said, and the two companies are simply pointing fingers at each other. Neither you nor I know the absolute truth about who is right... I only know that I am dissatisfied with Adobe's lack of communication, and slow response when compared to other companies, larger and smaller.

Okay, here is a "clue". The Camera Raw 8.7 release candidate that does NOT support this new camera expires the end of December. So it's reasonable to assume that the final release of Camera Raw 8.7 will be before the end of December. But that isn't going to satisfy you, is it?

F

Fiona Baxley

New Participant

I am thinking right now Adobe Customer Service sucks quite frankly.... I too am having the same problem, cannot view period dot, take into LR5 view or CS6.... This camera has been on the horizon for 2 years I know I have been waiting for it. It arrived yesterday and the only thing available is to shoot jpeg.... Very disappointed.... Tried calling the 1 800 number if you don't subscribe to CC they literally cut you off, seriously..... I have been a what I consider a loyal customer and have upgraded every time handed over my money, and are they really serious right now...... the phone call really ticked me off... Adobe do not get to big for your britches..... If they don't fix this and get a decent customer service system.... I am done, they will not get another dime from me..... are you listening Adobe, don't forget your loyal customers because when your customer service goes to hell in a hand basket, another program by someone else will be just as good and become just as good and they will take over..... NOT happy at all.... If it wanted to shoot JPEG I would have bought a point and shoot for a lot less money...... Not happy did I mention that.....

ssprengel

Inspiring

I have a 7D Mark II as well. The situation is nothing to take personally or be upset about nor feel that Adobe is somehow ignoring its customers, nor is there anything Customer Support can do about it. Each camera model must be measured/profiled once it has finalized by the manufacturer and is about ready to be sold.

New camera support is on a schedule of about every 3 months, and the camera has only been available for two weeks at this point. The good news is that the last version of LR came out at the end of July so we’re due for a new release, hopefully. The last public beta of ACR expires at the end of the year and usually the final release comes out weeks ahead of the beta’s expiration.

I’d guess Adobe can support the camera internally, already, based on images I’ve seen on DPReview that were released in September, so it is just a matter of Lightroom Desktop and Lightroom Mobile and the ACR plug-in all being ready and tested for release. All three applications are released simultaneously and a hold up in one can affect the other two. LR Mobile is part of the Apple App Store and everything might be ready, already, and waiting of Apple’s certification process of LR Mobile. It just depends on which product had the last change or bugfix done to it and the amount of testing each change goes through before release.

There are several models of very new cameras that people are waiting for.

Ashraf KotbAuthor

New Participant

I would second that. So far, I'm getting decent results from the camera with the workarounds, but I'm pretty sure the results can be hugely improved once the Adobe RAW is ready and I can control everything.

C

canon 7d raw

New Participant

there seems to be a magic with camera raw.... I am now on the CC and have noticed that the recovery slider is gone but the highlights and whites seem to do a better and more subtle job... I am going to have to adjust my workflow as I do not dive in deep on all my images but still love and will only shoot raw

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded