Can't convert Canon CR2 RAW files to photoshop CS2- please help!

I believe it is a EOS 5D. The files are from a freelancer.

Laurie, what camera are these Cr2 files from?

I have camera raw 3.7 and still cannot open cr2 files. I'm getting a message that says "could not complete your request because Photoshop does not recognize this type of file."

That did the trick. Thank you so much.

First thing I would do is update the plugin to the latest version. Go to the Photoshop Help menu and click on Updates.

Once you have the newest version try it out again. If it still doesn't work give us more information. What camera are the files from?

John

Hi John and Brenda,

I am having the same problem. I can't open a CR2 file either directly in Photoshop or through Bridge.

The message states the request couldn't be complete because PS doesn't recognize this type of file.

I do have a Camera Raw Plug-in 3.0.0.

Any ideas?

Thanks,
Barbara

Hi Brenda.

How are you trying to open the CR2 files? Are you using Bridge or are you using File > Open in Photoshop?

Are you getting any sort of error message?

Make sure you have the Camera Raw filter installed in Photoshop. Go to the Help menu, select About Plugins and see if Camera Raw is listed there. If so, click on it to see what version is installed.

Let us know what version you have.

Thanks!