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BenjyvC
Known Participant
November 26, 2016
Answered

DNG Converter not seeing ARW files

  • November 26, 2016
  • 3 replies
  • 14572 views

I downloaded DNG Converter 9.1.0.441, clicked "Select Folder" then clicked the source folder containing ARW files. I wasn't sure about how to set compatibility prefs for the appropriate version of Camera Raw for my version of Lightroom 4.4, but began with Camera Raw 4.1, then to 4.6, though neither made a difference. An error message pops up, "The source folder does not contain an supported camera raw files". I believe my version of DNG Converter is up to date, the ARWs come from a new Sony AR7ii body, so what could it be? Thanks.

This topic has been closed for replies.
Correct answer JP Hess

You need DNG converter 9.1.1 or newer. You set the compatibility level in the DNG converter to match the version of camera raw you are using.

3 replies

JP Hess
JP Hess
Inspiring
February 25, 2020

What operating system are you using on the tower computer? I don't know of any reason why the DNG converter wouldn't work on that computer. And I don't know of any reason why the DNG files would not work with Photoshop CS6 on the computer. Are you using Bridge as part of your workflow on the tower computer? Will the DNG files display in Bridge?

JP Hess
JP Hess
Inspiring
November 27, 2016

The most common cause of this problem is that people don't just choose the folder, they open the folder in the file browser  from within the DNG converter. That won't work. You have to choose the FOLDER that contains the raw files, but don't open it. If you open the folder you will get the message that you are seeing.

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    BenjyvCAuthor
    Known Participant
    November 27, 2016

    I did read a post along those lines, was clear about that point. I've not been opening the folder, simply selecting a folder and get the error. I'm aware of the question of compatibility between the DNG Converter version and the file version of the camera. I just got this Sony A7Rii body, so I'm wondering what version files it's writing. How to check that. I got info on an ARW, but doesn't show the version number, just other metadata.

    ssprengel
    ssprengel
    Inspiring
    February 27, 2020
    Hi, "don't work" I was referring to the DNG converter not being able to convert, or create a DNG copy of the ARW files.
    I didn't realize that the converter creates a DNG copy not a direct conversion of the ARW file if I understand you correctly. 
    Having said that, I've cleared all my history files from previous DNG downloads and downloaded a fresh copy from Adobe. 12.2 and yet again tried it...………...well it worked this time, on my laptop and tower. I have no idea why but it did as the copies I deleted were of the same revision.
    I won't argue with success but this was enough to drive one nuts!
    Thanks for your responses...……..everyone.
    Cheers,

    Glad you got things to work on both computers.

     

    The error you were getting suggests you have an older OS and were clicking INTO the folder instead of just selecting it, OR you were accidentally using an older DNG Converter on the tower.

     

    On my Windows 10 March 2020 update, I couldn't get the latest DNG Converter 12.2 to give me the error message even if I clicked INTO the folder rather than just selecting the folder name, so either Adobe changed something about the selection process or a Windows 10 update did.

    LondonBridges
    LondonBridges
    Participating Frequently
    November 26, 2016

    I am having the same problem!!!

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