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Shot8un1
Shot8un1
Participating Frequently
May 9, 2023
Answered

Lag or Pause with Wacom Tablet when using Camera Raw if GPU acceleration is switched on

  • May 9, 2023
  • 2 replies
  • 2408 views

Model Name: MacBook Pro
  Model Identifier: Mac14,9
  Model Number: Z17G001STB/A
  Chip: Apple M2 Pro
  Total Number of Cores: 10 (6 performance and 4 efficiency)
  Memory: 32 GB
  System Firmware Version: 8419.80.7
  OS Loader Version: 8419.80.7
  Hardware UUID: EAC16A4C-CF95-51C9-8110-CC4881DC45EE
  Provisioning UDID: 00006020-000250EE1AC3C01E
  Activation Lock Status: Disabled

System Software Overview:
  System Version: macOS 13.2.1 (22D68)
  Kernel Version: Darwin 22.3.0
  Boot Volume: Macintosh HD
  Boot Mode: Normal

Photoshop: 24.4.0

Wacom pro Driver PTH-860

Hi all,

I'm having issues with pausing and or lag when using Photohop's Camera Raw filter when GPU acceleration is switched on.  If we turn GPU off it works fine but gives me an alert saying it needs to be on.  If I use the mouse it works fine.  It seems to be an issue with GPU acceleration and the Wacom Driver.
Has anyone else seen this?  I've tried all the trouble shooting I can find online.

TIA

Scott

    This topic has been closed for replies.
    Correct answer ANDREAS3346901208bm

    I got the exact same issue for months now. It really starts to bug me.

    The problem only occurs when using my Wacom tablet. When using a mouse or turning GPU off (while using my Wacom) the problems disappears.


    Same issue here!  For about a year now.

    M1 iMac with intuos pro(2017) small and latest wacom tablet driver and latest photoshop version (25.1)

    and in Camera Raw version 16.0.1 the problem still exists. 

     

    If it somehow helps, i found out that camera raw version 14.5 is the last version that works fine.

    I find my temporary solution by saving the 14.5 camera raw plug-in file in a backup folder, and every time a new camera raw is out, i test the problem and if still exists, i paste the old camera raw file in the plug-in folder.

    Please try to fix this problem, it's really annoying for us professionals when we have a lot of work and its repeatable all day.

    2 replies

    성
    성묵정45297774
    New Participant
    June 6, 2024

    I am also experiencing the same problem
    I am using macbook pro m3max
    Why isn't there a bug fix from Adobe for this issue?
    Even though I want to use the latest version of Camera Raw, I am using version 14.5.
    This is a very big problem
    If you have any solution, please

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    May 9, 2023

    Hey @Shot8un1. Welcome to the Photoshop & Camera Raw community. Thanks for the info you've already shared.

    Please share the system info of Photoshop from Help > System info > Copy & paste into a text document > Upload to Creative Cloud files (https://assets.adobe.com/files) and share with us.

     

    Does this happen when you open a new document in Camera Raw or when you open Camera Raw from Filters? Try these to get more info need more info about the issue:

    • Try running Photoshop in Rosetta mode on macOS. Go to Applications > Open the Photoshop 2023 Folder > CMD + Click > Get Info > Select 'Open with Rosetta.

    • Connect Wacom I. Pro via USB instead of Bluetooth.

    Record your screen if the issue exists & share the video with us. Thanks!
    Sameer K.

      Shot8un1
      Shot8un1Author
      Participating Frequently
      May 11, 2023

      Hi Sameer,

      Thanks.  I have tried running in Rosetta mode and the Wacom is always connected via USB-C.
      Unfortunately, this didn't fix the problem.

       

      System Software Overview:

       

        System Version: macOS 13.2.1 (22D68)

        Kernel Version: Darwin 22.3.0

        Boot Volume: Macintosh HD

        Boot Mode: Normal

        Computer Name: Aneta's Mac

        Username: 

        Secure Virtual Memory: Enabled

        System Integrity Protection: Enabled

        Time since boot: 2 hours, 12 minutes

       

       

      Hardware Overview:

       

        Model Name: MacBook Pro

        Model Identifier: Mac14,9

        Model Number: Z17G001STB/A

        Chip: Apple M2 Pro

        Total Number of Cores: 10 (6 performance and 4 efficiency)

        Memory: 32 GB

        System Firmware Version: 8419.80.7

        OS Loader Version: 8419.80.7

        Serial Number (system): CC7FKQH1WX

        Hardware UUID: EAC16A4C-CF95-51C9-8110-CC4881DC45EE

        Provisioning UDID: 00006020-000250EE1AC3C01E

        Activation Lock Status: Disabled

        Shot8un1
        Shot8un1Author
        Participating Frequently
        May 11, 2023

        I have overlaid a red multiply to show where the cursor is freezing.
        When using with GPU disabled or using a mouse the problem doesn't happen.

         

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