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Multiple errors

New Here ,
Jul 01, 2020 Jul 01, 2020

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Hi All

 

I am experiencing multiple errors as I proceed through my workflow from Bridge > RAW > Photoshop.

 

I am posting this in the RAW channel as it starts there. The first is this

Annotation 2020-06-29 171051.jpgThis error happens usually when I attempt to use the Adjustment brush or the Geometry. I have now disabled the feature but it makes RAW sluggish and cropping impossible.

The second error is this
Annotation 2020-06-29 171227.jpg
This follows shortly after GPU acceleration automatically disabled so I assume is connected and occurs when I try to do pretty much anything.

Around this time I start getting this error in Bridge and Photoshop which must be connected as they both involve the RAM
Annotation 2020-06-29 171439.jpgAnnotation 2020-06-30 190018.jpg
Below are my system specs

Machine Id: {0B81B34E-A118-4D74-B369-CF96A8D8F62B}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7B45
BIOS: A.40 (type: UEFI)
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 16338MB RAM
Page File: 16497MB used, 3557MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1080
Manufacturer: NVIDIA
Chip type: GeForce GTX 1080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B80&SUBSYS_33661462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16248 MB
Dedicated Memory: 8079 MB
Shared Memory: 8169 MB
Current Mode: 3840 x 2160 (32 bit) (60Hz)
HDR Support: Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.679688,0.315430), Green(0.280273,0.673828), Blue(0.152344,0.049805), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG HDR 4K
Monitor Id: GSM7707
Native Mode: 3840 x 2160(p) (59.997Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported

 

I am at a loss as to what course of action to take. Many thanks for any help provided and please ask what other information you need that can help.

 

 

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Community Expert ,
Jul 01, 2020 Jul 01, 2020

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Have you updated your graphics driver?

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New Here ,
Jul 01, 2020 Jul 01, 2020

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Yes, one of the first things I did. I also made sure I had any windows updates too.

 

I also ran my system through a series of benchmark tests to check everything was working properly inside.

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Community Expert ,
Jul 02, 2020 Jul 02, 2020

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Next thing to try is turning off Graphics Acceleration to see how much of a difference it makes.

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New Here ,
Jul 02, 2020 Jul 02, 2020

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Yes, I have turned off graphics acceleration. It is the only way the software will function without crashing. It is usable without the acceleration but things like cropping are impossible in RAW and using the geometry controls to correct verticals etc is painfully slow.  

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