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RAW: CAN'T OPEN FILES

New Here ,
Aug 30, 2024 Aug 30, 2024

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Hi, recently I had a problem opening RAW files. No matter which way I try, the file does not open; it just freezes Photoshop completely. I have already tried all the available options (upgrades, uninstallation, compatibility, report), and nothing works—it just continues crashing. Can someone tell me why this happens? Thank you a lot.

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Community Expert ,
Aug 31, 2024 Aug 31, 2024

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Try resetting the Camera Raw preferences.

In Photoshop, go to Edit > Preferences > Camera Raw.

Click Camera Raw with the Control key pressed, click Yes in the dialog that follows.

 

ACR-reset-preferences-2.png

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