Participating Frequently

Question

the graphic processor has encountered an out of memory error

Forum|Forum|1 year ago
August 3, 2024
6 replies
5193 views

Constant error, Windows 10, nvisia 3060TX, all drivers updated, can't use the software, have checked the video card out, appears to be working perfectly.

Camera RAW

M

mg_revealing_7167

New Participant

Mine just straight reboot automatically my computer ... when entering AI presets (right there) and sometimes a little bit later ... (when clicking Enhance Portrait)

R

responsible_Lily5FC2

New Participant

I have this issue too. Photoshop stops replying and I need to restart my
laptop. So before I enter camera raw, specifically presets, I try to
remember to save file.

M

mg_revealing_7167

New Participant

Yes, compared to Lighroom, Camera Raw in Photoshop is doing very bad in managing loads when using the AI things (may be as Photoshop is already opened in the background)

R

responsible_Lily5FC2

New Participant

I have such problem too. GPU is compatible. I have a gaming laptop which is preety good. I had occasionally problem with CAMERA RAW last months but it wasnt that often. Now it works for a minute when i just started laptop and then gives me this error. I dont use any other programs besides photoshop and light room. So I am really confused. I believe its problem of Adobe.

B

BobSanderson

Known Participant

Adobe rarely takes ownership or responds properly. They wait for someone ( usually a self appointed expert) to share the same solution someone has suggested over and over. It usually involves solving it yourself which doesn't work if it is a coding problem on Adobe's side.

I have been getting this same error message on and off when I try to use any of the newer CR options. I have the NVIDIA RTX 4070 GPU with 12GB VRAM + 32GB RAM. There should be no issue. I works sometimes fast but other times just boggs down until it spout that error message. I have no issue with extreme GPU intensive games and a few other AI focused activities on this PC.

LiquidFractal

Known Participant

I agree - I have an 8GB Radeon 5700XT and 64GB of ram running Windows 11 and I get this issue as well. Too bad Adobe chooses the crappy Microsoft strategy of farming out actual support to relative randoms with dubious results.

A

Ann30404569t3v0

New Participant

I am also dealing with this situation at work. At first, I could restart my computer and the error message would not reappear for days. Now, I am having to restart my computer several times over the span of a few hours. I have updated everything on my computer and it did not fix the situation. I have checked that enough RAM is allocated to Photoshop - that is not a problem. I am very frustrated at this point.

J

john5E6D

New Participant

I am having the same issue, very frustrating. Adobe must have a big problem.

daveh22266513Author

Participating Frequently

I think the problem is computer resource based - I upgraded my video card
from 8 gig to 12 gig memory and my system RAM from 32 gig to 64 gig and the
problem has gone away, at least until the next Adobe release. I thought the
video card may have a fault though diagnostics did not show one, and having
used it in another PC it seems to be functioning well enough. Camera RAW
still runs very slowly and becomes un responsive for a period when loading
image previews where there are a large number but I think that is because
the software is well not up to the job.

ivank11134774

Inspiring

Some people here, myself included, reported a memory leak when use AI functions such as denoise and Lens Blur. Either the "out of memory" or other graphics processor errors, or just dramatical slow down without error messages. The only way to work around for me is to restart Photoshop every time when this occurs. Interesting that not every system is affected, but those affected, to my knowledhe, did not find any solution.

S

sprinklr-integration-user

Community Manager

Please share the system info of Photoshop from Help > System info > Copy & paste into a text document > Upload as an attachment or copy and paste here.

Regards,

Shivani

S

sprinklr-integration-user

Community Manager

I've moved this discussion to the Camera Raw forum.

Regards,

Shivani

daveh22266513Author

Participating Frequently

Hi Shivani

The error is still occuring along now with a 'bad allocation' messgae which causes the Camera Raw ro stop working, usually freezing or just closing, Photoshop screen to flash between plain black screen and partial application screens and the system to need closing / starting up. Irregular - sometimes I can work for several hours, sometimes for only a few minutes.

S

sprinklr-integration-user

Community Manager

Hey daveh22266513, I'll help you figure this out.

You're using Camera Raw when this error occurs. Based on this, try these suggestions:

Press & hold CTRL + ALT & go to Edit > Preferences > Camera Raw to reset Camera Raw > then close Photoshop.
On Windows, the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:
- Press the Windows + R
- Enter %APPDATA%\Adobe\CameraRaw
- Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
- Restart Photoshop, which should capture the updated driver & hardware capabilities.

Let us know how it goes.

Thanks,

Shivani

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