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Unable to Convert RAW C3 Images using Adobe DNG Converter - "There was an error parsing the file"

Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Hi,

 

Hope someone can guide me, I am trying to convert RAW C3 images using Adobe DNG Converter version 15.3.1 on my MacOS Catalina version 10.15.7.

 

I am getting the following error message "There was an error parsing the file".

 

What am I doing wrong and how can I fix this?

 

Thank you

Screenshot 2023-06-08 at 19.50.28.png

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DNG Converter , macOS

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LEGEND ,
Jun 08, 2023 Jun 08, 2023

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Can you upload one of the CR3's to something like Dropbox so we can test?

Is it possible this was shot as sRaw or something similar or it is a true CR3 raw? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Thank you. Yes I can, or I can upload it here for you.

 

It is true CR3.

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LEGEND ,
Jun 08, 2023 Jun 08, 2023

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IF the version of the converter is older than one which supports a newer camera, you can't convert. 

See: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
This will show you the cameras and versions of ACR/LR/DNG is supported. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Thank you. Do you know where I can find version 14.1 as this is the version I need 

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Apologies it is Adobe DNG Converter Version 13.0 and not version 15.3.1

 

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LEGEND ,
Jun 08, 2023 Jun 08, 2023

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The lastest version is 15.3.0; try that. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Thank you, unfortunatly version 15.3.0 is not support on MacOS Catalina version 15.10.7. Hence I need to use the older version of DNG.

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Community Beginner ,
Aug 13, 2023 Aug 13, 2023

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Hi, Iv'e just seen this, and I have the same problem, ref "There was an error parsing the file" did you resolve that?.

Thanks

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Community Expert ,
Aug 13, 2023 Aug 13, 2023

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No, because the macOS is not backwards compatible. Newer software does not run on older macOs versions and older hardware does not support newer macOS versions. It's a macOS "problem", not exactly an Adobe issue. You will need to use a Windows PC or a newer Apple computer as gateway.

 

And see this: https://community.adobe.com/t5/camera-raw-discussions/unable-to-convert-raw-c3-images-using-adobe-dn...

ABAMBO | Hard- and Software Engineer | Photographer

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LEGEND ,
Jun 08, 2023 Jun 08, 2023

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Try here:

https://community.adobe.com/t5/camera-raw-discussions/camera-raw-amp-dng-converter-14-1-are-now-avai...

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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LEGEND ,
Jun 08, 2023 Jun 08, 2023

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Actually, the converter is found on this Adobe FTP:

ftp://ftp.adobe.com//pub/adobe

Log in as a guest. Then go to the DNG folder for Mac:

FTP.png

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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