Unable to Convert RAW C3 Images using Adobe DNG Converter - "There was an error parsing the file"

[Chantal30381313qqie]

Hi,

Hope someone can guide me, I am trying to convert RAW C3 images using Adobe DNG Converter version 15.3.1 on my MacOS Catalina version 10.15.7.

I am getting the following error message "There was an error parsing the file".

What am I doing wrong and how can I fix this?

Thank you

 

[TheDigitalDog]

Can you upload one of the CR3's to something like Dropbox so we can test?

Is it possible this was shot as sRaw or something similar or it is a true CR3 raw? 

[Chantal30381313qqie]

Thank you. Yes I can, or I can upload it here for you.

It is true CR3.

[TheDigitalDog]

IF the version of the converter is older than one which supports a newer camera, you can't convert. 

See: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html
This will show you the cameras and versions of ACR/LR/DNG is supported. 

[Chantal30381313qqie]

Thank you. Do you know where I can find version 14.1 as this is the version I need 

[Chantal30381313qqie]

Apologies it is Adobe DNG Converter Version 13.0 and not version 15.3.1

[TheDigitalDog]

The lastest version is 15.3.0; try that. 

[Chantal30381313qqie]

Thank you, unfortunatly version 15.3.0 is not support on MacOS Catalina version 15.10.7. Hence I need to use the older version of DNG.

[longshot66]

Hi, Iv'e just seen this, and I have the same problem, ref "There was an error parsing the file" did you resolve that?.

Thanks

[Abambo]

No, because the macOS is not backwards compatible. Newer software does not run on older macOs versions and older hardware does not support newer macOS versions. It's a macOS "problem", not exactly an Adobe issue. You will need to use a Windows PC or a newer Apple computer as gateway.

And see this: https://community.adobe.com/t5/camera-raw-discussions/unable-to-convert-raw-c3-images-using-adobe-dn...

[TheDigitalDog]

Try here:

https://community.adobe.com/t5/camera-raw-discussions/camera-raw-amp-dng-converter-14-1-are-now-avai...

[TheDigitalDog]

Actually, the converter is found on this Adobe FTP:

ftp://ftp.adobe.com//pub/adobe

Log in as a guest. Then go to the DNG folder for Mac: