Hello, I am excited to get my captivate 2019 software installed and just finished my project. However, when I publish the project, I got a black screen when browsing in both Chrome and Edge. Can you pls help? If so, that would be great. Your help is greatly appreciated. The project can display in Captivate and preview. I published the project. When double clicking on index.html to review the project, I got a black screen. The browser is supporting WebGL. I published the project as HTML5. Thank you so much for your advice in advance!

Participant

해결됨

360 slides display black screen in Chrome and Edge

Forum|Forum|4 years ago
February 23, 2021
2 답변들
2175 조회

Hello,

I am excited to get my captivate 2019 software installed and just finished my project. However, when I publish the project, I got a black screen when browsing in both Chrome and Edge. Can you pls help? If so, that would be great. Your help is greatly appreciated.

The project can display in Captivate and preview.

I published the project. When double clicking on index.html to review the project, I got a black screen.

The browser is supporting WebGL.

I published the project as HTML5.

Thank you so much for your advice in advance!

이 주제는 답변이 닫혔습니다.

최고의 답변: Lilybiri

Try to upload to a webserver?

A

AEH88

Participant

@Lilybiri Hi there, i am having a similar issue, where the black screen shown in this post occurs on apple devices only. Can you advise me how i might fix this..? Preview works fine but when puplished in HTML5 and uploaded to LMS on apple devices the 360 slides show the above black screen and hostpots dont work.. thanks so much 🙂

Lilybiri

Legend

As Apple device I only have an iPad, and 360 slides in a Captivate project do play fine.

Do you have the same problem when checking out with one of the included 360 projects in Captivate? If those play fine, you need to check the 360 assets. If not, you need to check what is used to display 360° images/video on that device.

fordmar

Participating Frequently

Can you add a bit more detail about what's involved in "check the 360 assets?" And "check what is used to display 360 images." The 360 assets are spherical JPGs and so far as I can tell identical to what is in the demo. I'm using a free trial and I've only got 8 days left 😞