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Participating Frequently
May 3, 2022
질문

Adobe Captivate - HTML Publish Error(s) - Could not copy Folder to /....

  • May 3, 2022
  • 4 답변들
  • 3919 조회

I cannot publish any project to HTML5 without getting the "Error(s) - Could not copy Folder to /...." 

I am on a Mac and just upgraded to the latest version of the OS. I am running Monterey Version 12.3.1.

 

Troubleshooting/Things I've already tried:

  • Created a brand new blank project - nope
  • Used a project that had previously been able to publish on a PC - nope
  • Cleared cache - nope
  • Tried publishing it in MANY locations, same error. My project is not located on a shared drive, and I am not publishing to a shared drive
  • Uninstalled and reinstalled - this kind of works, but only the first time I publish. After that, the same error
  • I've installed the special version of Adobe Captivate 2019 that is supposed to play better with mac - still getting the error. 
  • I tried removing all spaces, punctuations, numbers and underscores from my project name and the publish name.  

 

If anyone has ANY suggestions or things I can try, I am all ears! 

    이 주제는 답변이 닫혔습니다.

    4 답변

    chrismay_at_delta17095116
    Inspiring
    June 15, 2022

    Looks like others are having the same issue. It might be a new MacOS issue/feature messing with Captivate.

     

    https://community.adobe.com/t5/captivate-discussions/unable-to-preview-or-publish-on-mac/m-p/12923144/thread-id/297253

     

    AmandaHK91작성자
    Participating Frequently
    June 15, 2022

    Over my extensive Google-ing it sounded like this problem spanned many versions of Captivate and all versions of the macOS. Our IT team was in communication with Adobe's and the conclusion we reached it just to get a PC. Since, I've not had a single problem. 

     

    Bottom line, Adobe Capitvate is not mac-compatible. Oh well...

    chrismay_at_delta17095116
    Inspiring
    June 15, 2022

    When we reported this error to Adobe, they came back really quickly with a response. They suggested turning off Falcon Crowdstrike (virus protection). We are working with our IT department to set up a test.

    Participant
    May 4, 2022

    I'm having similar issues.  But I also can't preview my course.  

    AmandaHK91작성자
    Participating Frequently
    May 4, 2022

    Preview using HTML5 in Browser? Because same...

    AmandaHK91작성자
    Participating Frequently
    May 4, 2022

    FYI Here is the "special version" of Adobe Captivate 2019 that I was referring to:

    https://helpx.adobe.com/captivate/kb/early-build-adobe-captivate-2019-mac-big-sur.html

    RodWard
    Community Expert
    Community Expert
    May 4, 2022

    Which specific version of Captivate 2019 are you on?  Please provide a screenshot of the Captivate screen that you see when you go to the HELP > About Adobe Captivate menu.

    RodWard
    Community Expert
    Community Expert
    May 4, 2022

    I installed this version using the link above. 


    Firstly let me state that I am a Windows user, not Mac.  But I can tell you that Captivate 11.8 is now the latest version for Mac OS, and it is very unlikely there will be any further updates to Cp2019.

    https://helpx.adobe.com/captivate/release-note/adobe-captivate-11-8-release-notes.html

     

    I would suggest you try 11.8 and see if it resolves your issues.  I believe the current trial version of Captivate 2019 is now 11.8.  As you can see in the release notes, you can only use 11.8 as part of a subscription.

    AmandaHK91작성자
    Participating Frequently
    May 3, 2022

    I am also unable to Preview - HTML5 in Browser for any project.