Adobe Presenter failed to open because either it is not licensed or there is an error.. Help!

[Guest]

I have been using registered version of Adobe Presenter ( I have a serial number) for some time. Now I receive the following error message:

"Adobe Presenter failed to open because either it is not licensed or there is an error in the licensing system. Please close and re-launch PowerPoint and enter

serial number to license it. If this problem persists, reinstall this product and try again."

The registration page pops up but just briefly--too fast to click the accept/decline buttons. I have tried deleting the Office and Adobe preference files under User as well as uninstalling/reinstalling but the error message persists making presenter unusable. I also tried to install just a a trial version but also receive the same error message.

System is Win 7. As I said I have been using it for over a year successfully.

What can I do to fix this?

Thanks...Dave

[Glen Gummess]

Ravi,

I followed the steps you recommended...

(1. Go to - http://www.adobe.com/support/downloads/product.jsp?product=153&platform=Windows

2. Download all the patches and apply them in order.)

I was able to download and install patches 1 and 2.  Patch 5 said it could not be applied to this version of presenter.  (Again, I had installed Presenter_WWE.exe).

I downloaded Patch 6 from the site you recommended; same thing-- could not be applied to this version of presenter.

Glen

[Guest]

I am having all of the same problems and going through the steps now. I will report back.

[Guest]

I have completed all of the patches successfully to no avail. Same behavior.

This has now stopped production. Please let me know how to correct this issue as soon as possible. I saw some people saying they were able to drop back to a different version of presenter. Where can I find that installer?

Please help.

Brad

[Glen Gummess]

Defeat is unacceptable.  Failure is not an option.  Going back to a previous version of Presenter while our campus is ramping up to Windows 7 and Office 10 is turning back the clock and inconceivable. 

I must believe that Adobe will fix Presenter to work with Powerpoint 2010.  They cannot not fix it.

I appreciate tremendously Ravi's suggestions-- I've got to believe there are guys at Adobe who can see what's going on here and will solve the problem.

My two cents worth.

In the meantime, what's next?

Glen

[Guest]

Glen,

I have been on a support call with technicians for about 2 hours now, and have just been upgraded to Tier 2. I was told to stay on the phone so they could continue resolving my call. I was subsequently disconnected.

[Guest]

Scratch that last. I was supposed to be disconnected. Evidently I am supposed to receive a call back when this is resolved. However, given the length of time this appears to be an issue, I am not going to expect it anytime soon.

Brad

[Guest]

Please allow me to correct. I did get a call back and spent another hour on the phone with some dedicated representatives. We may have resolved it, I will check back in tomorrow after I am able to try the solution.

Brad

[Guest]

Good morning all,

Sadly, no resolution. I am now back on hold hoping to find an answer that will allow me to resume production before my deadline on Monday.

Brad

[Guest]

I was able to at least produce material by downgrading to Presenter 6.2 but this may not be an option for you as each situation is different.

Dave

[Guest]

So, I just got off the phone again. Had to restart at Level 1. Had to rexplain and demonstrate everything. Only to be told after 40 minutes

that they will re-escalate to level 2.

Is there a solution for this?

It seems the things I am seeing on this thread are often contrary to the beliefs of the support on the phone. Does the information from these threads get disseminated to the phone support?

Brad

[Guest]

All,

I have called back on my ticket, and it is still in process at Tier 2. I will report back as soon as I have anything useful.

Brad

[jayheins]

Hi Ravi,

Tried these steps twice with no luck (first time no patches, second time with all patches applied).

There is one diffence perhaps worth mentioning: in Step 5 the only option is "Previous version of Windows."

[___--_HacKer_--___]

Hi Jay,

Thanks for checking this! I am looking into this as how can we now handle this.

Thanks,

Ravi

[Guest]

please note that there are 2 separate installation paths for Presenter 7.0.5 patch:

A. For English

-install Presenter_WWE.exe

-install adobe_presenter_patch_v701.exe

-install adobe_presenter_patch_v702.exe

-install Presenter_705_enu_AdobeUpdate.exe

B. For non-English (French, German, Dutch, Spanish, Italian, Portuguese, Japanese, Korean)

-install Presenter_<lang>.exe

-install adobe_presenter_patch_v701.exe

-install adobe_presenter_patch_v702.exe

-install Presenter_705_nonenu_AdobeUpdate.exe

Nirupam Tewary

Adobe systems

[Glen Gummess]

I installed these patches in order after first installing Presenter_WWE.exe, using the torturous but effective procedures regarding changing "registries".

I cannot have faculty do this by the way.  (One of Adobe's strengths if memory serves me correctly is understanding the idiosyncracies and needs of faculty...  especially the idiosyncracies-- they cannot handle this geek stuff.  Instead, they will abandon and move on.).

Patch 1 took.

Patch 2 took.

Patch 5 failed.

Patch 6 failed.

Glen

[___--_HacKer_--___]

Hi Glen,

After the second step Patch 2 took. If you are able to see the Presenter Tab in PPT then go to Presenter Tab and Help > Updates. Try updating from the software itself and see if it works.

Thanks,

Ravi

[Glen Gummess]

This was a good try!  I went into Adobe Presenter > Help > updates, and downloaded the 7.05 patch and it did

install successfully.

But-- then after using Adobe Presenter to play audio through the "sync" option, it played the audio, and then when I closed the "sync" window, restoring Powerpoint back to its native state, it crashed.  Same old same old.

But-- 7.05 installed.  Some progress.

Glen

[___--_HacKer_--___]

Glen,

You may need to do it one more time to get the latest update to 7.0.6, just follow the same procedure and see if it works.

Thanks,

Ravi

[Glen Gummess]

Ravi, thanks, I'll give that a try, but it will be much later now.

I am coordinating a whole mess of Adobe Connect meetings now, and won't resurface until perhaps tomorrow.  (Not a plug for Adobe Connect meetings, but I think it's cool anyway).

I will be checking my emails from time to time and may pop in now and again.

Glen

[___--_HacKer_--___]

Hello All,

I would recommend you guys to call Adobe Support and report this issue, this looks to be a new bug in new installer.

Thanks,
Ravi

[AmyBadura]

I am having problems such as those described in this post and have tried all the fixes to no avail.  I am waiting for return from elevated level of support team two days ago.  I have purchased Presenter as part of eLS2 which will not recognize powerpoint 2010 (32 bit office on a machine with 64 bit windows 7).  I installed free trial of Presenter with newest links which finally recognize powerpoint but then I get the failed to open error.  I cannot use the Presenter help tab because it generates the same error.  I purchased the entire eLS2 out of a desire for Presenter.  I need it to meet a pressing deadline.  Looking for the fix...  Thanks, Amy

[ciiboss]

I've been having the same issues - have tried working with Adobe support and with Ravi Tak but still don't have a solution.

I have the eLearning Suite 2.  I didn’t install Presenter when I got it because I didn’t think I would use it – I use Articulate Presenter.  However, one of my clients wants to use it so I am trying to install it on my computer so I can show him how to use it in conjunction with Adobe Captivate. I use PowerPoint 2010 32-bit version (screen shot on the word document).

1.    I tried installing Presenter from the Suite install.  Didn’t show up in PowerPoint.

2.    I uninstalled it from the Suite install.

3.    Downloaded the version from the Presenter page - http://www.adobe.com/products/presenter/?promoid=DJDXB.

4.    When I tried to install the build, I had to first insert my serial number.  I used the eLearning Suite serial number.  It didn’t like it.

5.    I searched the forums for any information on this problem and didn’t find a solution.

6.    I contacted Adobe Tech Support – see chat transcript below.

7.    I tried what the tech suggested – installing the Adobe Presenter base installer. It asks me for my serial number.  I used the eLearning Suite serial number.  It didn’t like it.

8.    I tried the Office2010_eLS@_zip file and reinstalled Presenter from the Suite.  Didn’t show up in PowerPoint.  Uninstalled it from the Suite.

9.    I tried installing it as a trial version using the Adobe Presenter base installer – it worked.

10.  I downloaded each of the patches and installed them in order.

11.  I opened a presentation and Presenter is on the ribbon bar.  Yea!

12.  I get the "Adobe failed to open because it is not licensed error.

13. Unistalled Presenter.

14.  Tried the install with right-click, compatibility bar solution.  I don't see the "XP Sp3 32 bit" solution as suggested - see "previous versions of windows" as an option.

15.  Just got another suggestion to again do the Office2010_eLS@_zip file and reinstall Presenter from the Suite.  Didn't show up in PowerPoint.

I am just about tired of trying!

[Glen Gummess]

Ravi, et al.,

I'd like to suggest a regroup on this.

The goal, I think, is to produce a Presenter app that will be compatible with Powerpoint 2010.

Presenter works just fine on Powerpoint 2007.

My thought:  Rather than drill and drill and drill into settings and registries and workarounds with patch after patch after patch; I for one, could wait a month, or two, until:

Until you come out with Presenter 8.  Something that you've bulletproofed to death and know will work, period, end of story.

What say you?

Glen Gummess

P.S.  I would expect a serial number.  I entered it with Presenter 7, with the workarounds, and it took.  The problem is that Presenter 7 just doesn't function with Powerpoint 2010.  It breaks.

[Guest]

When I started this thread I was using Office 2007 and did not have Office 2010 on my laptop machine at all. That was when I had the initial error message I posted about. Adobe has not found a solution for me as yet although downgrading to Presenter 6.2 allows me to get some work done.

[ciiboss]

I have an open case # as well - Case #0182194051