Skip to main content
A
Anonymous
March 18, 2011
Question

Adobe Presenter failed to open because either it is not licensed or there is an error.. Help!

  • March 18, 2011
  • 27 replies
  • 96993 views

I have been using registered version of Adobe Presenter ( I have a serial number) for some time. Now I receive the following error message:

"Adobe Presenter failed to open because either it is not licensed or there is an error in the licensing system. Please close and re-launch PowerPoint and enter

serial number to license it. If this problem persists, reinstall this product and try again."

The registration page pops up but just briefly--too fast to click the accept/decline buttons. I have tried deleting the Office and Adobe preference files under User as well as uninstalling/reinstalling but the error message persists making presenter unusable. I also tried to install just a a trial version but also receive the same error message.

System is Win 7. As I said I have been using it for over a year successfully.

What can I do to fix this?

Thanks...Dave

    This topic has been closed for replies.

    27 replies

    Show previous replies
    _
    ___--_HacKer_--___
    Participating Frequently
    March 30, 2011

    Hello All,


    I would recommend you guys to call Adobe Support and report this issue, this looks to be a new bug in new installer.

    Thanks,
    Ravi

    A
    Anonymous
    March 30, 2011

    please note that there are 2 separate installation paths for Presenter 7.0.5 patch:

    A. For English

    -install Presenter_WWE.exe

    -install adobe_presenter_patch_v701.exe

    -install adobe_presenter_patch_v702.exe

    -install Presenter_705_enu_AdobeUpdate.exe

    B. For non-English (French, German, Dutch, Spanish, Italian, Portuguese, Japanese, Korean)

    -install Presenter_<lang>.exe

    -install adobe_presenter_patch_v701.exe

    -install adobe_presenter_patch_v702.exe

    -install Presenter_705_nonenu_AdobeUpdate.exe

    Nirupam Tewary

    Adobe systems

    G
    Glen Gummess
    Known Participant
    March 30, 2011

    I installed these patches in order after first installing Presenter_WWE.exe, using the torturous but effective procedures regarding changing "registries".

    I cannot have faculty do this by the way.  (One of Adobe's strengths if memory serves me correctly is understanding the idiosyncracies and needs of faculty...  especially the idiosyncracies-- they cannot handle this geek stuff.  Instead, they will abandon and move on.).

    Patch 1 took.

    Patch 2 took.

    Patch 5 failed.

    Patch 6 failed.

    Glen

    _
    ___--_HacKer_--___
    Participating Frequently
    March 30, 2011

    Hi Glen,

    After the second step Patch 2 took. If you are able to see the Presenter Tab in PPT then go to Presenter Tab and Help > Updates. Try updating from the software itself and see if it works.

    Thanks,

    Ravi

    _
    ___--_HacKer_--___
    Participating Frequently
    March 29, 2011

    Hi All,

    Can anyone of you who is facing this issue try the below steps while installing Presenter and see if it works?

    Try these steps:
    1). Uninstall Presenter.
    2). Right click on the presenter.msi and go to properties.
    3). Click on the Compatibility tab.
    4). Check the option that says "Run this program in Compatibility made for:"
    5). in the drop down box select XP Sp3 32 bit.
    6). Click on apply and then ok.
    7). run the installer and install the presenter.

    Thanks,

    Ravi

    G
    Glen Gummess
    Known Participant
    March 29, 2011

    I will give this a shot and report back later today.

    By the way, while running Adobe Premiere Elements 8 on my computer, an Adobe Update executed, and downloaded two patches, each one for "Presenter".  The names fled too fast for me to get their version numbers or other details.  What happens here?  Do they automatically install?  Should I go into Powerpoint 2010 and re-enable the presenter add-in to see if it works?

    In any event, I will give the procedures recommended by "Hacker" a shot.

    Glen

    G
    Glen Gummess
    Known Participant
    March 29, 2011

    Glen,

    Okay so we are good now, at least we have Presenter Tab. Yes it will crash because the base version of Presenter will not work on Office 2K10 (only 7.0.6 will work with office 2010). Alright you can try the below steps:

    1. Go to - http://www.adobe.com/support/downloads/product.jsp?product=153&platform=Windows

    2. Download all the patches and apply them in order.

    3. Download version 7.0.6 patch from this link - http://kb2.adobe.com/cps/866/cpsid_86629/attachments/Presenter_706_enu_AdobeUpdate.exe

    4. Apply this patch.

    Thanks,

    Ravi


    Ravi,

    I followed the steps you recommended...

    (1. Go to - http://www.adobe.com/support/downloads/product.jsp?product=153&platform=Windows

    2. Download all the patches and apply them in order.)

    I was able to download and install patches 1 and 2.  Patch 5 said it could not be applied to this version of presenter.  (Again, I had installed Presenter_WWE.exe).

    I downloaded Patch 6 from the site you recommended; same thing-- could not be applied to this version of presenter.

    Glen

    J
    jayheins
    Participating Frequently
    March 24, 2011

    +1 for what WSI-DV experiences on a Win 7 box. Same error for both PP2207 and PP2010. Will follow this thread closely hoping an answer comes up.

    _
    ___--_HacKer_--___
    Participating Frequently
    March 24, 2011

    Hi Dave,

    This looks to be a new bug. I have also tried everything but could not get past this. Could one of you please paste here the logs for presenter which are created alm.log and amt.log.. under your user directory -> C:\Documents and Settings\%Username%\Local Settings\Temp

    Thanks,

    Ravi

      A
      Anonymous
      March 25, 2011

      I have spoken with Adobe and they have uplaode all the log files etc and are working on the issue.

      For now Presnter 7 was uninstalled and I am using Presenter version 6.2 which does work.

        _
        ___--_HacKer_--___
        Participating Frequently
        March 25, 2011

        Hi Dave,

        Thanks for checking this. This looks to be a new bug. Anyone who reported this issue please let me know have you upgraded the Office 2007 to Office 2010 and when you try to install the Adobe Presenter. It throws the same error message.

        Thanks,

        Ravi

          G
          Glen Gummess
          Known Participant
          March 24, 2011

          Almost identical problem on my Windows 7 machine, using Powerpoint 2010.  In my situation, Presenter 7 seems to install successfully, and I am able to make an audio recording using Presenter's tools in the Powerpoint 2010 ribbon.  But beyond that, e.g., publishing, Powerpoint crashes.  It threw this error message:

          "PpsPowerpoint

          Run-time error - '2147188160 (80048240)':

          Slide Show View (unknown member): Invalid Request.  There is currently no slide show view for this presentation."

          I clicked OK out of that message and got this one:

          "Powerpoint experienced a serious problem with the 'adobe presenter powerpoint com addin' add-in.  This add-in is incompatible with Data Execution Prevention Mode and should be disabled or upgraded to the latest version.  Do you wish to disable this add-in from loading?"

          I clicked yes.

          Then I went back into Powerpoint to re-instate the add-in and repeated all of the above just to see if the problem would re-occur, and it did.  It's now disabled.

          This is a very serious issue to our institution, the University of St. Francis, in Joliet.  We will be upgrading all faculty's computers to Office 2010 (including Ppt 2010) within the next few weeks, and Adobe Presenter has become a very big player in the faculty's design of instructional materials. 

          Our faculty cannot endure this issue.  We have been pleased and very satisfied with Adobe Connect for years now, especially with version 8 which cleaned up a ton of problems for us.  I am confident this problem will be rectified very soon, but I caution against letting it languish.

          Respectfully,

          Glen Gummess,

          Instructional Designer

          Center for Instructional Delivery

          University of St. Francis

          Joliet, IL  60435

            A
            Anonymous
            March 30, 2011

            hi Glen

            thank you for posting the issues you are facing with Adobe Presenter. We believe that the issue you are facing is not related to licensing. Can you provide some additional information that can help us isolate the issue further:

            - which hardware are you using to record the audio?

            - after recording, are you able to replay it?

            - are you adding any markers or specifying any actions?

            - are there any specific actions you perform after which PP crashes?

            - were you able to apply the 7.0.6 patch successfully?

            thanks

            Nirupam Tewary

            Adobe Systems

              G
              Glen Gummess
              Known Participant
              March 30, 2011

              Thanks Nirupam.  Here are the answers.

              The hardware for recording audio is simple mini-phone plug to mini-phone jack in the back of the computer.  The driver is HD compatible (Microphone High Definition Audio Device)

              After recording, I am able to replay it, but Powerpoint crashes soonafter, and not predictably.

              So far I have added no markers or specified any actions.

              Specifically, I have taken enumerable actions-- some of these per suggestions made in this forum (to the letter).  Perhaps the most frequent action is to drill into Powerpoint options, and re-enable the Adobe Presenter add-in.

              I have been able to apply neither the 7.05 patch nor the 7.06 successfully.  Both failed (the error message said it wouldn't apply to this version of Presenter.  Again, it's Presenter_WWE.exe).

              I can see that you have ramped this up to known bug status.  I appreciate that and am sure you'll come up with a rock solid solution.

              As I've said earlier, one of Adobe's strengths, for me, is that they understand the needs and idiosyncracies of faculty.  Faculty cannot handle geek solutions (like changing registries).  After frustration, they will abandon and move on.

              Thanks,

              Glen

                W
                WSI-DV
                Participant
                March 23, 2011

                Hello, I am having the exact same problem.

                Windows-7, SP1

                Office 2010

                Brand New Installation of Presenter 7 with a valid registration key.

                Plug-in is installed and visible in PowerPoint 2010.

                1) When clicking on any of the Presenter Buttons, get a screen flash of some dialog box and it closes immediatly.

                2) Next time you click on a presenter tool, the same error message appears - not licensed...

                D
                DaveLG526
                Known Participant
                March 23, 2011

                Sorry to say I do not have a solution so far.

                Good luck

                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices