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Captivate 2017: Preview not loading

New Here ,
Mar 29, 2018 Mar 29, 2018

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I was working through a Lynda course on Captivate when asked to Preview "from this slide." When I do, I get a blank, black screen with a spinning wheel (see screenshot). I've tried this both on Chrome and Safari. I've uploaded a screencast too if it helps. The weird thing is that it previews for some files but not others. I'm using the files provided by the course so it should work. Any suggestions?

 [embed]https://youtu.be/EX0lKWaOMdU[/embed]

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correct answers 1 Correct answer

Participant , Mar 29, 2018 Mar 29, 2018

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Community Expert ,
Mar 29, 2018 Mar 29, 2018

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Are you talking about a responsive or a non-responsive course?

If it is a non-responsive course, you have to know that ALL Preview methodis with the exception of Preview HTML in Browser (F11) are using a temporary SWF output.  Several browsers do not install the Flash Player plugin by default anymoer, you have to activate it. Sorry to be critical, because I am a frequent Lynda.com user, but the Captivate courses don't always have the same level as the majority of the courses for big Adobe apps like Photoshop. Lot of information is lacking.

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New Here ,
Mar 29, 2018 Mar 29, 2018

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This is a Responsive project.

I'm using Captivate 2017 (10.0.0.192) on macOS High Sierra 10.13.3. Flash is enabled.

Screen Shot 2018-03-29 at 3.13.06 PM.png

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Participant ,
Mar 29, 2018 Mar 29, 2018

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Please share your OS and Captivate version too.

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Community Expert ,
Mar 29, 2018 Mar 29, 2018

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Please: the subject title starts with 'Captivate 2017'. 

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Participant ,
Mar 29, 2018 Mar 29, 2018

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Apologies should have asked for complete Captivate version instead. Thanks.

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Community Expert ,
Mar 29, 2018 Mar 29, 2018

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That would have been interesting for former versions but at this moment there is no offical dot release for CP2017.

This problem is probably linked with non-activated Flash player,

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Participant ,
Mar 29, 2018 Mar 29, 2018

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Thanks for adding OFFICIAL. I can share at least 3 different version of Captivate 2017 dot versions that I have received from Adobe to fix minor issues. Don't see a harm asking that question. Why you feel so offended on that?

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Community Expert ,
Mar 29, 2018 Mar 29, 2018

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Asking for OS makes a lot of sense, really. On Windows I have installed many hotfixes as well, but my version number is still the original one. It seems to be different for Mac however.

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Participant ,
Mar 29, 2018 Mar 29, 2018

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New Here ,
Mar 29, 2018 Mar 29, 2018

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Thanks. This worked!

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New Here ,
Nov 20, 2022 Nov 20, 2022

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I know this is a very old post, but I have the same problems (even the statement above where some files can be previewed, and others can't). I have been working through LinkedIn Learning "Captivate Essential Training (2017)" course and I have not been able to preview the projects. Is Captivate 2017 dead or useless now? I have been trying to find a solution to the problem, and from what I have seen, the issue is related to Flash Player no longer being supported. Is there a work around?

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