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Captivate (2019 release) on macOS Big Sur (macOS 11)

Adobe Employee ,
Nov 15, 2020 Nov 15, 2020

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Update: We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post

Does Captivate work on Big Sur?

Adobe Captivate (2019 release) is NOT COMPATIBLE with Big Sur.

If you launch Captivate (2019 release) on macOS Big Sur (macOS 11), the project editor becomes unusable.

We are working on making Captivate (2019 release) to be compatible with Big Sur. 

Meanwhile, you can review the current system requirements for Captivate.

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Just doing some expectation management for my stakeholders and clients, is there a timeline for this Big Sur update?

Very unfortunate that a premium provider and product fails on an OS update.

 

Personally, I'm very happy with how Adobe has matured in servicing and releasing their products, but this Captivate incompatibility is like a trip to the bad-old days where it was better to wait a couple of months before updating anything.

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hi,

We, unfortunately, do not have a timeline at this point. We shal however keep you updated of any development. Since Big Sur is still not certified for Captivate, we recommend that you wait for the next Captivate update.

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Community Beginner ,
Dec 13, 2020 Dec 13, 2020

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And is there an estimate for when that might be?

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post

Please uninstall CP 2019 first and then install this build.

Let us know your feedback.

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New Here ,
May 24, 2021 May 24, 2021

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The early build does not work. Will not install

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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The early build will install for me after I uninstall the older version, restart, install build, restart, start Captivate, but it keeps crashing.

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Community Expert ,
Jul 21, 2021 Jul 21, 2021

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Install the licensed build, not the early build. It is 11.5.5.678. You can check under Help, About Captivate.

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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I *think* I'm running the most recent version: 11.5.5.678. Can somebody confirm this is the current version? 

When I check for updates via the Captivate drop-down, I'm told there are no updates. Just trying to avoid going through the uninstall/reinstall routine if I don't need to - what I have is working on Big Sur. Thanks in advance!

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Explorer ,
Jul 22, 2021 Jul 22, 2021

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My Version is 11.5.5.678.  Still no love on launching though.

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New Here ,
Nov 16, 2020 Nov 16, 2020

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Hi Saurav,

Can we expect the update at least before Dec 2020? I have got a couple of projects to be published.

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Adobe Employee ,
Nov 16, 2020 Nov 16, 2020

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Hi,

I, unfortunately, do not have a timeline on this. We shall post an update soon. Watch this space.

Thanks,

Saurav

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post

Please uninstall CP 2019 first and then install this build.

Let us know your feedback.

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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Using Captivate on a regular basis for work purposes and didnt relealize Captivate was not compatible until after updating to Big Sur.. would really appriciate a quick release to make it compatible. Thank you

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Adobe Employee ,
Nov 17, 2020 Nov 17, 2020

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Hi @Arnold5C17, we are trying our best to get a quick resolution for this issue. Please follow this thread for updates from Captivate team. 

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Can you give us an update? We are a small company and rely on Adobe to keep us in business... we pay for this program, and need a very quick response.

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi @Bluetealeaf , we shall post an update whenever it is ready. Please follow this thread. I understand its easier said than done, but we shall update this thread.

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Yes, my entire team is shut down at the moment. Projects are stacking up and the OS roll back is a major task to achieve, please get us a patch very soon. 

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Hi,

Is there any update on this? The plan was to update all materials in December to be ready for 2021..

Any chance we still can do some work in 2020? If you can't give us an exact date could it be a ballpark date? like Q1, Q2 or what ever it is..

Thank you

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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We've released an early build for Big Sur that fixes the issues that Captivate users are facing. For more details, read this post

Please uninstall CP 2019 first and then install this build.

Let us know your feedback.

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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This's unfortunately not professional at all. We are working in a big company than usually updates the systems to the latest, now 80% of my work on Captivate and now i'm on hold for unknown timeline?! is this an underground company!!

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Explorer ,
Nov 18, 2020 Nov 18, 2020

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I work at the European Commission, and we have exactly the same problem. Especially now when so many of our training courses are moving over to eLearnings. We need to know when it is expected to be updated, a week a month. If its going to be months I will be forced to rollback my OS just for one program. This is not serious

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Community Expert ,
Nov 18, 2020 Nov 18, 2020

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Rolling back your Mac OS would be the sensible option right now.  That way you can be guaranteed that you can complete the required work.

Anyone that works in the programming side of the software world will tell you that it's usually impossible to predict with absolute certainty how long it will take to fix an issue.

Berating Adobe for something that is not really their fault, won't help in this case.  It was Apple that changed their OS and broke Captivate. 

Some of the blame should also be laid at the feet of whoever it was in your own organisation that decided to blindly rush in and update all of your Apple hardware without first doing any kind of preliminary testing.

As I pointed out earlier in this thread, the fact that each new Apple OS is likely to break Captivate has been a "known issue" for years. 

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Explorer ,
Nov 18, 2020 Nov 18, 2020

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Maybe an email to users, explaining the issue, would be have been a sensible course of action. Adobe does have our emails after all. I appreciate your comment, and am not trying to berate in any way, but this issue has not happened with any of the Creative Suite products.

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Community Beginner ,
Dec 13, 2020 Dec 13, 2020

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Apple releases a Beta version of their OS to developers BEFORE releasing to the public. That's when large s/w companies like Adobe should have begun work on alignment.

 

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