Captivate 8 Poor Image Quality when previewed or published

Report · Oct 13, 2014

I created a responsive project and added a few images on the slides. The original images are of good, high resolution quality in PNG formats. In Captivate I reduced some of the sizes of these images, but when you publish the project, the quality of the images looks really bad. I changed the setting in the Preferences to High but it does not help in fixing this issue. Anyone knows how to fix this?

Here are a some screen captures:

ABC Logo Image looks okay in Design Mode

ABC Logo looks bad when Published

Also there is a bug in the Image Properties dialogue, the label is overlapping the button.

Thanks.

Report · Jun 17, 2016

MVP has nothing to do with Adobe, just with users appreciating answers. You are lucky to be in the Adobe forum, some other concurrent forums would never accept such ranting.... You just proved something about yourself, but I will not explain. Use the proper channels to log feature requests and bug reports, that is what I am doing as Captivate user to try to help making the product better.

Feature Request/Bug Report Form

Report · Jul 19, 2016

I'm having a similar issue in Captivate 9 and it's currently July 2016.

What I want to do is print a reasonable resolution file from Captivate using the File> Print option. My pictures are crystal clear in Captivate at 100% view, both in the workspace and in Preview/LMS. But when I print the presentation using File> Print, the screenshots that Captivate lays down look horrible. Illegible in some cases where there is small text. Captivate outputs to a .doc (not a more modern .docx) and there does not appear to be any way to adjust the settings that Captivate applies to the screenshot images it places on the document. When you open that word doc, they look like low quality jpegs.

When I print the document, they look the same on paper. Low quality graphics.

I don't understand why Adobe is allowing this...being known as a graphics company and all. And there is no way to adjust the resolution of the graphic output. At least none that I can find.

Print resolution should be able to be very high if you want it to be.

Anyone else have any suggestions on how to improve the print resolution for printed Captivate presentations or have any alternatives?

We provide a printable version of our presentations for reference. This is part of our company template and can't be changed, in case anyone wants to suggest that we just not do that.

Report · Jul 19, 2016

This is not the same issue, you are talking about 'print', not about Preview/Published.

I never use the File, Print commands if I ever need handouts, but created an InDesign template and use snapshots to insert in it. Focus of Captivate has never been on print, it is an eLearning tool, Print sounds a bit 'weird' for such a tool.

Report · Jul 19, 2016

I didn't say it was the same, I said it was similar. And after reading through the thread, I'm convinced it's tied to the same root cause. There was also no other forum that addressed the issue that I could find.

Regardless of whether the focus of Captivate should or shouldn't be on printing, it's already there as an available menu item. And currently the print function produces low quality images. I'm asserting that there should be an option to control the quality of these images, particularly because it produces such low quality ones, with no apparent way to change it.

Creating a template in another program and inserting screenshots one by one would be incredibly time intensive and won't work for our department.

Report · Jul 19, 2016

Also, the original question states "Captivate 8 Poor Image Quality when previewed or published", and printing is a form of publishing. when you choose this menu item, the button you click to go ahead with the operation says "publish".

Report · Jul 19, 2016

No, Print used to be in the Publish dialog box, but I'm happy that it has been taken out. I was indeed referring to the title: Published is either to HTML, to SWF or to an app. Terminology is not always very consistent in Captivate.

Totally agree that the print functionality is not up to what it should be and need urgently to be upgraded. May I ask you to log a feature request? Captivate's output has its focus on screens for published versions, not on paper. You know probably that the approach is different for screens and paper. To deploy an eLearning course, file size is very important to avoid that users with low bandwidth (responsive projects also on phones) have to wait too long. That has an impact on print quality of course. It rarely happens that I need to print a course, but for those situations I use my ID template.

Report · Jul 19, 2016

I did already log a feature request I also logged a big fix because the screenshots come in with the wrong aspect ratio.

Report · Jan 18, 2017

I found this thread because I just exported to HTML5 and the quality of the images was terrible. My problem was that I had checked the 'scalable HTML content' in the publish dialogue. All of the images were then resized and looked a mess. I unchecked that option and the presentation displays at the original 1000x600, and the images are back to looking sharp.

Report · Mar 08, 2017

I have just run into something I think is what we are discussing earlier in this thread. Captivate v9.

I have built drag and drop interactions. They use a cast of characters 276x604 at 72dpi saved as .png files with alpha. now I can put 4 characters in a line-up, reduce their size to approx. 50% and on screen (1280x720 stage) all looks fine. Preview just that slide/interaction and all looks fine. Preview the whole project or publish it and 1 of my 4 characters looks blurry?? They are all the same size, all came from the same source .ai file with certain layers turned on or off to create the different characters. And just this 1 character blurs??? I've tried re-sizing in Captivate, resaving in PS, moving on stage in CP. Nada. Again, preview just the slide they are on and it looks perfect, only when I preview the whole project or publish it does it go blurry.

I tried something else. I reduced the size of the .png character by 1 pixel horizontally. Now that fixed the problem on the slide in question but is now giving me issues and moved the problem to another slide where the character was smaller...

Seems like a bug. The image itself is only 25K, flat colours and saved as .png in the "no compression/no interlacing" settings the same as the other characters that look fine.

Report · Dec 29, 2017

Hi folks,

I think I may have solved this for now. I imported the screenshot into illustrator and did a "save as". Saved the image as an .svg format and issue solved.

Have a good day.

Report · Dec 29, 2017

That has been my suggestion everywhere on this forum since SVG import got available, with CP9. This thread is about CP8. Not all images are suited for SVG however.

Report · Dec 29, 2017

I do believe I am using CP9. All good. I understand not all images are suitable for .svg. The issue was screenshots.

Have a nice day though.

JT