CP7 Quiz Randomly Freezes on iPad

[oluolu]

We were having some issues with failure completions on iPads and decided to publish in CP7. This resolved the issue as you 'll see in my last posting. The new issue is that the quiz now freezes randomly on iPads. You select an answer and it does not respond to the submit button or anything else. Only option is to refresh and start all over again.Any ideas please?

[nsukumar]

Hi there,

Can you please share few more information so that we can understand the Issue better?

1. How often you are facing this issue?

2. What is your LMS?

3. Are you seeing this issue on browsers as well?

4. What is your iOS version?

Thanks,

Nimmy Sukumaran.

[oluolu]

Nimmy,
Answers to your questions below:

1. You can't get past an assessment with the issue, but it happens on a different question each time. Sometimes, it simply freezes and sometimes you only see the option letters; (A, B, C,D) but not the options themeselves.

2. The LMS is PinPoint from PinPoint Global

3. No, we are not seeing this on other browsers, just on iPads

4. iOS is 6.1.3

Thanks for your help.

[nsukumar]

Hi there,

Can you please share a sample project with us so that we can investigate the issue at our end? Please upload the .cptx file to a shared workspace (Acrobat.com) and send me the link at nsukumar@adobe.com

Thanks,

Nimmy Sukumaran.

[oluolu]

Nimmy,

I've posted the file and sent you a link. Please confirm that you were able to receive and access.
Thanks!

[oluolu]

Hi Nimmy,
Were you able to look at the file? Did you have any feedback for me?

[stollyjason]

I am experiencing this exact same issue.  I have an open case with Adobe.  Did you have any luck resolving the problem?

[CapJunky]

I am experiencing the same issue. We have tested on iPads that have an iOS older than 6 and it works fine. But the quiz freezes and feedback does not display on any iPad with iOS 6.0 or higher. There seems to be an issue with the iOS and Captivate publish.

Are there any solutions to this issue?

[Captivate7UserUK]

Did you ever get a response?

Regards,

C

[Sankaram]

Hi Captivate7UserUK,

   This issue got fixed with Captivate 7.0.1.237 update. if you still encounter it, we want to investigate.  Please reach out to me at sankaram at adobe dot com.

Thanks,

Sankaram.

[Captivate7UserUK]

Sankaram,

This as well as alot of other HTML5 issues are currently with your support team, who have been messing me around for weeks.  Do you guys not talk to each other?

I've emailed you.

Thanks

C