HILFE! Captivate 2019 stürzt IMMER direkt nach dem Start ab

[fabiank68343685]

Hallo, ich brauche DRINGEND Hilfe bitte mit Adobe Captivate 2019 in der aktuellsten Version.

Ich bin Creative Cloud Komplett Abo-Kunde und habe nun Adobe Captivate 2019 als Einzellizenz GEKAUFT - aber ich kann es NICHT benutzen!!

Ich habe extra die neueste Trial-Version runtergeladen. Dann will ich die APP starten, ich sehe kurz das Start-Video und dann stürzt das Programm IMMER direkt OHNE Fehler ab.

Ich habe schon tausendmal die Voreinstellungen gelöscht, habe 2 mal de- und neu installiert.

HILFE! Die Lizenz war sehr teuer und ich kann das Programm seit 2 Wochen nicht benutzen!!

[Paul Wilson CTDP]

Send an email to CaptivateHelp@Adobe.com for technical support.

[Lilybiri]

Sorry, I understand German but do not dare to write in Goethe's language.

Try to log out of the CC application, and log back in. Although CP is not part of the Creative Cloud, it needs the manager to be active because you can use Adobe fonts in Captivate.

If you are on Windows, be sure to set up the feature 'Run as Administrator' for Captivate. 

[fabiank68343685]

First of all: Sorry, I thought this was the german support community 🙂 

Second: Many thanks to Paul and Lilybiri for their fast answers.

So you mean I have to LOG OFF from the Creative Cloud Dektop App? Is that correct?

Do I have to completely stop the app CC Desktop which is in my autostart? And then (while being logged off from CC Desktop app) i have to run Adobe Captivate 2019 x64 as an admin?

Was that correct?

THANKS A LOT FOLKS

[Lilybiri]

Didn't explain properly: you have to log out, and then back in before starting Captivate. That has solved the problem for some users. Yes, run it as Administrator by adding that option to the start icon.

The application needs to be installed on your system, not on a networked drive. Your documents need to to be local as well, not in a roaming profile.

[fabiank68343685]

😉 Hahaha - that doesn't make any sense to me at all but I will def try that cause I am devasted 🙂😁🤣

Hope it works this time! Thanks a lot

[Lilybiri]

It is due to the fact that Captivate needs to link with the CC manager. It is a tip I once got from a staff member, and it has saved me already a couple of times. No guarantee. If this is not fixing the problem I will try to have a staff member contact you to solve the problem.

[fabiank68343685]

I really tried EVERYTHING - after 5 hrs I have to give up - Adobe Captivate 2019 KEPPS CRASHING directly at startup within seconds! 😞

[Lilybiri]

I will try to get in touch with a staff member to help you out. Watch out for a possible private message.

BTW you didn't confirm (as I mentioned) that you are on Windows. Maybe my question was not clear enough. I continued to answer as if that was the case. But - as Rod points out - if you are on Mac Big Sur you need to replace the present version by the one for which you find a link in this article:

Update for Mac Users - Adobe Captivate 2019 Build for macOS Big Sur (macOS 11) is here! - eLearning

[fabiank68343685]

THANKS A LOT!

[RodWard]

Not sure if this would apply to you but...

If you are on a Mac computer, and you have recently upgraded the OS to Big Sur version, then you will need to update Captivate with a new version as well in order to make it compatible with Big Sur.

[AJIT_M · Accepted solution]

Hi Fabian,

Thanks for contacting us via email.

Glad to hear that your issue has been resolved and crash was occuring due to the third party fonts which conflicts during the startup of the application.

Regards,

Ajit

[Lilybiri]

Thanks Ajit.  That conflict with fonts didn't happen in a while, if the questions on the forum are relevant. Reason why I didn't ask about it. Glad it got solved!

[fabiank68343685]

YES! Thanks a lot! Now Captivate 2019 works AGAIN on my Computer - it was a problem with some installed fonts. But it took us over 1 hr to find the problem. 

But the Adobe Support was OUTSTANDING! Great work. THANKS to you all