HILFE! Captivate 2019 stürzt IMMER direkt nach dem Start ab

Forum|Forum|5 years ago
March 7, 2021
返信数 4.
923 ビュー

Hallo, ich brauche DRINGEND Hilfe bitte mit Adobe Captivate 2019 in der aktuellsten Version.

Ich bin Creative Cloud Komplett Abo-Kunde und habe nun Adobe Captivate 2019 als Einzellizenz GEKAUFT - aber ich kann es NICHT benutzen!!

Ich habe extra die neueste Trial-Version runtergeladen. Dann will ich die APP starten, ich sehe kurz das Start-Video und dann stürzt das Programm IMMER direkt OHNE Fehler ab.

Ich habe schon tausendmal die Voreinstellungen gelöscht, habe 2 mal de- und neu installiert.

HILFE! Die Lizenz war sehr teuer und ich kann das Programm seit 2 Wochen nicht benutzen!!

このトピックへの返信は締め切られました。

解決に役立った回答 AJIT_M

Hi Fabian,

Thanks for contacting us via email.

Glad to hear that your issue has been resolved and crash was occuring due to the third party fonts which conflicts during the startup of the application.

Regards,

Ajit

AJIT_M解決！

Inspiring

Hi Fabian,

Thanks for contacting us via email.

Glad to hear that your issue has been resolved and crash was occuring due to the third party fonts which conflicts during the startup of the application.

Regards,

Ajit

Lilybiri

Legend

Thanks Ajit. That conflict with fonts didn't happen in a while, if the questions on the forum are relevant. Reason why I didn't ask about it. Glad it got solved!

F

FKLENK作成者

Participating Frequently

First of all: Sorry, I thought this was the german support community 🙂

Second: Many thanks to Paul and Lilybiri for their fast answers.

So you mean I have to LOG OFF from the Creative Cloud Dektop App? Is that correct?

Do I have to completely stop the app CC Desktop which is in my autostart? And then (while being logged off from CC Desktop app) i have to run Adobe Captivate 2019 x64 as an admin?

Was that correct?

THANKS A LOT FOLKS

Lilybiri

Legend

Didn't explain properly: you have to log out, and then back in before starting Captivate. That has solved the problem for some users. Yes, run it as Administrator by adding that option to the start icon.

The application needs to be installed on your system, not on a networked drive. Your documents need to to be local as well, not in a roaming profile.

Lilybiri

Legend

I really tried EVERYTHING - after 5 hrs I have to give up - Adobe Captivate 2019 KEPPS CRASHING directly at startup within seconds! 😞

I will try to get in touch with a staff member to help you out. Watch out for a possible private message.

BTW you didn't confirm (as I mentioned) that you are on Windows. Maybe my question was not clear enough. I continued to answer as if that was the case. But - as Rod points out - if you are on Mac Big Sur you need to replace the present version by the one for which you find a link in this article:

Update for Mac Users - Adobe Captivate 2019 Build for macOS Big Sur (macOS 11) is here! - eLearning

Lilybiri

Legend

Sorry, I understand German but do not dare to write in Goethe's language.

Try to log out of the CC application, and log back in. Although CP is not part of the Creative Cloud, it needs the manager to be active because you can use Adobe fonts in Captivate.

If you are on Windows, be sure to set up the feature 'Run as Administrator' for Captivate.