Software simulation is not recording properly. Will not take screenshots when i mouse click or try to screenshot. This just started.

[T_Schnyder]

I have been recording software simulations for my college (Project 2013 atm), and i noticed one of them did not record properly, when i went back to re-record, I would not hear the shutter click, and nothing was being captured. I am on a windows PC with windows 10 (64 bit), I am wondering if the updates from windows would muck this up, I checked all the settings but have found nothing out of the ordinary, everything was exactly as it was when i first recorded it. Any ideas?

[T_Schnyder]

I am using Captivate 9 btw...since i forgot to add that

[RodWard]

When doing automatic screen captures Captivate is 'listening' for screen events that indicate something has changed and needs to be captured.

However, some applications are difficult for Captivate to 'hear'.

In such cases you need to be listening for those times when there has been no shutter sound and then hit the Manual Capture keystroke to compensate.  That's just the limitation you have to live with in some cases.

[T_Schnyder]

I tried that, it would not even manual capture. It would only capture certain things, like hitting OK but it would not capture me actually clicking the dropdown menus. That is why i am confused.

[Lilybiri]

Are you launching Captivate as administrator? I have been creating a whole course with MS Project 2013 tutorials when was still teaching in college but it was still with Captivate 5.5 or 6 (I think).

[T_Schnyder]

yup, I am thinking of just reinstalling the program, perhaps there was an update that didn't take properly.

[RodWard]

Something is definitely wrong if you are not even able to perform a manual capture by hitting the PrintScreen key (or whatever other key you set for it in Captivate Preferences).

You are not by any chance trying to capture screens over a screen sharing application or thin client software such as Citrix are you?  That kind of system will quite often prevent Captivate from working as expected.

[T_Schnyder]

Nope. Thing is I tried it on my other computer at home and it works fine. I uninstalled it and reinstalled it and it is still doing the same thing on this computer. It simply will not capture when i click, it seems to do it only when it wants to. I am getting pretty frustrated.

[Lilybiri]

When you uninstalled, did you clear the Preferences and Layouts folders before reinstalling?

[T_Schnyder]

Yes I did, still not working, I am waiting for support to get to me...this is ridiculous

[RodWard]

You mentioned above you have two computers with Captivate and one of them is at home.  So I'm guessing the one you have issues with is at work, right?  If so, can you tell us something about the way your work computer is set up?

Do you have full Administrator rights to the work computer?

Is Captivate set up to launch using Run As Administrator privilege?

[T_Schnyder]

On this machine I do have full Admin rights and it is run as an admin privilege, the problems seems to be with Project, and not captivate as it works for literally every other program, however in project 2013 it works until you click on the timeline, then i just will not recognize it, not will it allow me to manually screenshot it (which i find odd). I have now uninstalled and reinstalled both Captivate and Project, and although it is no longer freezing up the program, it still won't capture the timeline. So I am just going to do it on the computer that works, and not try to capture the timeline anymore...I spent 2 hours with support yesterday in chat, and they even remoted in and could not find the issue, so I am just going to call it a day on this. If i have to I will simply video capture that small part and move on.

[Lilybiri]

It has been a while since I created the Project 2013 course, no longer have the application neither (since I left college), but I cannot remember having those issues with former Captivate versions. Too bad, cannot double check this.