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T_Schnyder
T_Schnyder
Participating Frequently
November 20, 2015
Question

Software simulation is not recording properly. Will not take screenshots when i mouse click or try to screenshot. This just started.

  • November 20, 2015
  • 1 reply
  • 1213 views

I have been recording software simulations for my college (Project 2013 atm), and i noticed one of them did not record properly, when i went back to re-record, I would not hear the shutter click, and nothing was being captured. I am on a windows PC with windows 10 (64 bit), I am wondering if the updates from windows would muck this up, I checked all the settings but have found nothing out of the ordinary, everything was exactly as it was when i first recorded it. Any ideas?

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    1 reply

    T_Schnyder
    T_SchnyderAuthor
    Participating Frequently
    November 20, 2015

    I am using Captivate 9 btw...since i forgot to add that

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 21, 2015

    When doing automatic screen captures Captivate is 'listening' for screen events that indicate something has changed and needs to be captured.

    However, some applications are difficult for Captivate to 'hear'.

    In such cases you need to be listening for those times when there has been no shutter sound and then hit the Manual Capture keystroke to compensate.  That's just the limitation you have to live with in some cases.

    T_Schnyder
    T_SchnyderAuthor
    Participating Frequently
    November 23, 2015

    When you uninstalled, did you clear the Preferences and Layouts folders before reinstalling?


    Yes I did, still not working, I am waiting for support to get to me...this is ridiculous

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