Update required - Your browser or operating system is no longer supported

[Gobbz]

Hello,

Unable to login to Captivate(2019) since morning and the error that pops up is as below. I am using Windows 10  (Build 18363.1679) and have all my browser and OS up to date.

This comes up when I open Captivate and once i click on sign in.

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

Kindly help!

[Zubayer98A4]

Thank's Gobbz

[brownek12]

@Gobbz , many thanks for that this it fixed one of our customer's issue.  Was stumped when trying these Adobe registry keys didn't work:

https://helpx.adobe.com/in/x-productkb/global/update-operating-system-and-browser.html

Cheers!

[steved73166409]

This worked for us. Windows 10 20H2 and Acrobat DC 2015.

[petyak43858820]

@Gobbz Thank you veery much!

[LadyDutch48]

Thnak you~ That fixed the issue for me.

Haneen

[garys29688305]

Worked to get my Lightroom 6.0 up and running again.  Thanks!!

[Kongol626]

Creative Cloud needed to update and unfortunately doesn't update one file.  This follow up is the ultimate solution!

1. Please close all adobee applications completely.

2. Use the below link to download the file named "AASIapp.exe"
http://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe

3. Once downloaded, Please copy the file "AASIapp.exe" and paste and replace it at the below location: 
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

Once done, Please launch the application again and try to use it.

[defaulth3fz23gjfwg7]

Yes, it works. 

Reference:

Creative Cloud Packager | Sign in issue on Windows
https://helpx.adobe.com/enterprise/kb/ccp-windows-sign-in-issue.html

[Fawna21994254ktnc]

First of all I did not have a folder called P7. Regardless, I created it and did this and still did not work.

[alight9010]

This worked for me. Thank you for posting!

[nzeer5D3E]

thanks a lot that worked 

[defaultbrsy0i7zlj33]

ALL bleeping day! Updates, reg keys, hair pulling, vodka....then this magical answer! THANK YOU for posting this!!!

[paulk47334372]

Worked great. Thanks! Now, Adobe, get your act together and fix this, or at least make the fix much easier to find!!!

[RobCampbell]

Many thanks for this post - this solution worked for me.

(I had already updated Windows 10 and applied the Registry fixes as supplied by Adobe.)

Marcus

[louiset4074342]

Gobbz you made my day!I have been struggling with issue all day. Thank you for posting! 🙂

[Pittenra]

This worked for me! This was very frustrating, but this is definitely the fix!

[anak94869169]

Thank you! This worked for me 🙂

[Anja5C1E]

Worked for PS CC 2018. Thanks!

[Kaveesha21803425e9nk]

thanks so much i tried everything but only this worked for me

[alfredk49136184]

The newly downloaded AASIapp.exe file was the solution for me. Thanks!

[Mumsie]

THANK YOU!!! Nothing else has worked, but this fixed the issue very quickly ❤️

Here is the contents from your file that fixed this:

1. Please close all adobe applications completely.

2. Use the below link to download the file named "AASIapp.exe"
http://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe

3. Once downloaded, Please copy the file "AASIapp.exe" and paste and replace it at the below location:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

Once done, Please launch the application again and try to use it.

[Gokul Narne]

works like a charm! thanks Gobbz!

[Jennifer24817629hiw1]

Thank you for posting this. This fixed the problem for me too. But seriously, Adobe! Why is it this hard! Fix this stupid bug!

[defaultjmu3n0ghgpcy]

I also resolved the issue yesterday at my company. An employee was receiving this exact error. I had edited the registry, replaced the application while following the instructions that @Gobbz posted, and many other methods to no avail.

I then figured out that their chrome and firefox browser were attempting to load the adobe plugin within the browser. Once I allowed this extension to load, the application then was able to update, and the employee was able to log in. Hopefully someone in the future will be able to use this for a resolution.

[Akinfo]

@defaultjmu3n0ghgpcy - can you elaborate on what plug-in was needed to be enabled in the browser?