Participating Frequently

해결됨

When I publish exe files from Captivate 7, I get a white screen when I run the exe. This didn't happen to any of the files not long ago, a couple of weeks ago. Reason none of the exe's I've created work?

Forum|Forum|10 years ago
December 29, 2015
3 답변들
800 조회

All I get is this white screen. I applied the update to Captivate 7. It publishes as a SWF fine, just not an EXE. HELP!!

이 주제는 답변이 닫혔습니다.

최고의 답변: jeanrouge

Some other users are reporting an issue with non-functional EXE files due to the latest version of Flash Player (20) causing the issue.

Could this be the cause in your case/s as well?

Yes it's the latest Flash update that is causing the issue. There is another Beta update that should fix the problem but its only for windows 7 and below.

Re: Flash Player 20.0.0.267 - ActiveX Embedding Issue

K

kimberlyw9

Participant

Okay, that is helpful. I contacted Adobe support and my IT as well. Hopefully, one of us can figure what is causing it not to work. Might have something to do with a Windows 7 update.

M

Murphy3549작성자

Participating Frequently

It’s such a weird issue. I will definitely post a resolution if I find one first.

RodWard

Community Expert

Some other users are reporting an issue with non-functional EXE files due to the latest version of Flash Player (20) causing the issue.

Could this be the cause in your case/s as well?

K

kimberlyw9

Participant

Did you find a solution to this problem? I am having the same one currently!

M

Murphy3549작성자

Participating Frequently

No, it has been an ongoing issue. Adobe support couldn’t figure it out, nor has my internal IT team. They are still working on it. Seems to only occur on our computers with Windows 7. All those that have windows 8 can run the exe files, no problem.

Captiv8r

Legend

Have you tested it on other machines than yours?

Cheers... Rick

M

Murphy3549작성자

Participating Frequently

Yes, tested on multiple machines. Someone tried to use the file and that brought it to my attention.

Captiv8r

Legend

If I were in your shoes, I'd begin by creating a simple project. Perhaps three slides long. Make each slide a different color. Then publish that out as an EXE. If it works, then it would seem to suggest an issue with this particular project. But if it also is presented as just white, I'd start by looking at the version of the flash player on your system. If it's the latest, try performing an uninstall and downgrade the flash player to an older version. See if that changes anything.

Cheers... Rick

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