When I run Captivate 9 the splash screen appears giving a choice of 'new project' etc. but I can't click on it and the whole program hangs.

Hi experts,

Does anyone know of a fix, please?

I've got a subscription to Captivate 9 on a MacBook Pro (Retina, OSx 10.11.6)

Captivate will not successfully run, it keeps hanging when launched from a project, Applications folder, docked icon, desktop and so on.

Please help! I have an urgent project due. Any suggestions at all would be wonderful!

I tried one suggestion from an earlier post, without success:

• In case you do not have any older version of Captivate installed on your machine, please search for “Creative Cloud” Application.
• Click on the Downside arrow from top right and go to Preferences
• Under General tab, Click “Sign Out”
• Now please launch Captivate 9 and try to Sign in again .