A

Anonymous

Question

Adobe Presenter failed to open because either it is not licensed or there is an error.. Help!

Forum|Forum|14 years ago
March 18, 2011
27 replies
96993 views

I have been using registered version of Adobe Presenter ( I have a serial number) for some time. Now I receive the following error message:

"Adobe Presenter failed to open because either it is not licensed or there is an error in the licensing system. Please close and re-launch PowerPoint and enter

serial number to license it. If this problem persists, reinstall this product and try again."

The registration page pops up but just briefly--too fast to click the accept/decline buttons. I have tried deleting the Office and Adobe preference files under User as well as uninstalling/reinstalling but the error message persists making presenter unusable. I also tried to install just a a trial version but also receive the same error message.

System is Win 7. As I said I have been using it for over a year successfully.

What can I do to fix this?

Thanks...Dave

Presenter

This topic has been closed for replies.

A

al or robyn

New Participant

Hi

I have been using adobe flash for years - now it said that my password is wrong it gives a hint which is my present passwood. Please help I am no longer able to use any videos on the internet.

A

Anonymous

GREAT NEWS ON THIS TOPIC:

ADOBE PRESENTER 7.07 IS A MAJOR UPGRADE AND FIXES A WHOLE LOT OF INSTALL ISSUES. PLEASE GET THE CODE HERE:

http://www.adobe.com/products/presenter/

TAKE A LOOK DOWN THE RIGHT SIDE OF THE PAGE AND SEE THE LINK THAT DISCUSSES CURRENT CUSTOMERS DESIRING THE UPDATE. THAT IS A COMPLETE DOWNLOAD OF PRESENTER. JUST HAVE YOUR SERIAL NUMBER HANDY.

TAKE NOTE:

1- ADOBE RECOMMENDS PRESENTER 7.07, ADOBE CONNECT 8.1.2, AND ADOBE CAPTIVATE 5.5 AS THE COMBINATION TRULY DESIGNED TO WORK GREAT TOGETHER

2. THERE IS A TRANSITION FROM ACTIONSCRIPT 2 TO ACTIONSCRIPT 3 IN THESE PRODUCTS AND THAT IS WHY WE RECOMMEND MAKING SURE YOU USE THESE VERSIONS FOR THE VERY BEST EXPERIENCE.

Adobe Connect 8.1.2 is being rolled out throughout August. It was released yesterday for download for on-premise customers and you can download from this location which includes instructions: http://se.adobe.acrobat.com/eightdot1dot2

(It assumes and requires that you have updated your Adobe Connect Server o version 8.1.1 first)

M

mwyeoh

Participating Frequently

I dont see the link.

It only lists 7.0.6 as the most recent update

A

Anonymous

hi mwyeoh,

Adobe Presenter 7.0.7 is a full installer that you can download from the downloads page at http://www.adobe.com/downloads/; it will require you to uninstall 7.0.6 manually before installation. You can use the serial key that you already would have.

thanks

Nirupam Tewary

Adobe Systems

J

jadinfrost

New Participant

Win7 / IE9 / Office 2010 / 64-bit PC, 32-bit Office Install

After significant messing around I was able to get Presenter 7 working. Not just working, but working with IE9, Office 2010, and no registry modification. This is actually a combination of several things mentioned above so see earlier posts for credit where its due.

I had Office 2010 installed then put Presenter 7 on the PC. I got the same error as everyone else is describing. To correct this do the following:

Verify that your Office install is in fact activated.
Verify Windows and Office updates are complete.
Go to - http://www.adobe.com/support/downloads/product.jsp?product=153&platfor m=Windows
Download all the patches and apply them in order.
At this point you will still be receiving errors when trying to launch Presenter options through PPT. Next we need to modify a file with notepad.
Browse to C:\Program Files (x86)\Adobe\Presenter 7\adobe_epic\eula\en_US\install.html
Right click and open with Notepad, make sure to uncheck the box to use this program all the time.
Modify line 11 to read: <body onload="doaccept()" background="./../background.png">

Modified section should now read as follows:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title>License Agreement</title>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<link href="./../default.css" rel="stylesheet" type="text/css">
<script language="javascript" src="./../domutils.js"></script>
<script language="javascript" src="./../wizardcore.js"></script>
</head>

<div id="eula_main-title" class="main-title">
License Agreement
</div>

(Earlier post indicated to replace the entire contents of this file, only the one line needs to be modified)

Close all windows and launch PPT, check your Presenter tab. When you use your first Presenter menu choice you should see the EULA window which you can now accept.

Hope this works for more of you out there.

G

Glen Gummess

Known Participant

I, too, have encountered errors in the installation and performance of Adobe Presenter 7 with Powerpoint 2010, on Windows 7 and in Windows XP, service Pack 3, and who knows what other variants of the same issue.

I, too, have fixed the problem. But therein lies the problem. I am in a software support role at my educational institution, the University of St. Francis in Joliet, and my primary clientele are faculty. Adobe Presenter has been adopted widely by USF faculty to the point where they depend on it. I repeat: Our faculty depend on Adobe Presenter, and have been doing so for years. It's been reliable and highly useful in presenting content.

Until now.

I said the problem is in the fix. Here is what I mean by that: On a Windows XP, SP3 machine, which meets Adobe system requirements, we recently upgraded from Office 07 to Office 10, which includes Powerpoint 2010. Presenter crashed, of course. I then:

Uninstalled Presenter 7 through Windows add-remove programs.
I made sure we had the latest version of Flash installed. (and I continually update it through AIR).
From our hosted Adobe Connect server, I downloaded and installed the Presenter 7 add-in.
In Powerpoint, I went to Help > updates, and downloaded Presenter 7.01. I ran it, and had to quit Powerpoint to continue, then ran it successfully.
In Powerpoint, I went to Help > updates, and downloaded Presenter 7.02. I ran it, and had to quit Powerpoint to continue, then ran it successfully.
In Powerpoint, I went to Help > updates, and downloaded Presenter 7.05. I ran it, and had to quit Powerpoint to continue, then ran it successfully.
In Powerpoint, I went to Help > updates, and downloaded Presenter 7.06. Guess what I did? You guessed right. I ran it, and had to quit Powerpoint to continue, then ran it successfully.

There is a secret missing step in all this. Each time I clicked Help, I had to open the Help application, then close it, then click Help again to get "updates" to appear.

That machine now runs Powerpoint with Presenter. Problem solved? Not.

Adobe used to understand this, and they now need to repair back to that old understanding. At the risk of being strident and emphatic, I will put this in bold and in caps: FACULTY CANNOT AND WILL NOT BE EXPECTED TO JUMP THROUGH THESE HOOPS TO GET A SOFTWARE TO WORK!

I now face the following prospect: Going to every faculty member's computer that has been upgraded to Powerpoint 2010 and going through these torturous steps. But, that's not all. Our university has a very strong and benchmark-setting online program. I may have to use Adobe Connect meetings to go to remote computers, take control of them, and go through the same procedures with faculty who reside abroad, all over the country. I am not unwilling to do this, but I do not expect 100% success either.

I now address Adobe directly. Adobe, listen. You've got a patch that's in private beta? Bulletproof it and roll it out with all deliberate speed. Immediately. Now. For education, this is a nightmare that will absolutely threaten what has been a workhorse solution for many educational needs.

Respectfully,

Glen Gummess

Instructional Designer and Adobe Connect administrator

University of St. Francis

Joliet, IL

A

Anonymous

Hi Glen

The next update of Adobe Presenter will roll in all patches and also address the 64 bit OS and the IE9 related issues, besides several others. This will be out soon.

<NIRUPAM TEWARY

G

genemaries

New Participant

After 3 hours on the phone to Adobe and an escalation to senior techn

ical people, I had to uninstall Explorer 9 (reverting to Explorer 8)

, then uninstall and reinstall Presenter 7. It now works (but I can't acces the help function for some reason).

A

Anonymous

For those struggling with the Presenter installer issue and particularly Office 2010 support, I have good news.

Adobe Presenter 7.07 coming this quarter is in private beta and soon for quick release. It will be a single new installer rather than having to go through all the patches. It is ActionScript 3 based and designed to work with Connect 8.2 (service pack 2 due in early August). These both are designed to work best with Caprivate 5.5 and all three are now ActionScript 3 based which will help the conversion issues and incompatibilities. Stay tuned there is light at the end of the tunnel.

Hope that helps.

M

mwyeoh

Participating Frequently

Its good to hear that a 7.07 patch may fix that issue.

However, one of the original issues during installation was the eLs members were not able to install presenter using their eLs serials. Will this issue be fixed in the next patch too?? Perhaps by making eLs serials valid for Presenter?

Also will this patch fix the IE9 problem??

EDIT: I can verify that rene-g's "fix" for the IE9 problem worked

http://forums.adobe.com/message/3616700#3616700

I was able to accept the EULA and the register my software

A

Anonymous

Hi Mwyeoh

IE9 issue will be fixed in the 7.0.7 release. The issue which prevented installation on stand alone Office 2010 systems also resulted in installation issues with ELS. This will also be resolved. Are you referring to any other issues? The ELS serial numbers will not become valid for Presenter, and one will need to rerun ELS installer in order to serialize Presenter 7.07. Relevant documentation will provide the details.

thanks

<NIRUPAM TEWARY

C

chschett

Participating Frequently

I had the same issue under Windows Vista x64. The solution to uninstall IE9 is "strange" but it worked

A

Anonymous

For me it worked creating a folder "undefined" under "Adobe Presenter\legal" and to copy the license.html file from one of the subfolders there (eg. from en_GB or en_US). After that I could accept the licence.

A

AdVirgin

Participating Frequently

My Solution:

I was running windows Professional 7 64 bit with MS office / PowerPoint 2007.

I downloaded the free Windows XP mode, uninstalled Office 2007, then reinstalled Office 2007 in XP mode and then installed Presenter, then the four patches.

That works. So far.

A

AmyBadura

New Participant

OK. Thanks for info on uninstalling IE9. I'm back to IE8 and Presenter seems to work for the first time! Thank you all so much. I will try out complete functionality soon. Amy

A

Anonymous

I will be out of the office starting 15/04/2011 and will not return until

16/05/2011.

I will be out of the office on annual leave and will have no access to my

emails. If your matter is urgent then please contact my colleagues Carmen

Shields or Sonia Savage. Alternatively I will deal with your query on my

return.

A

AmyBadura

New Participant

Please advise... I have new install of ELS2 Office 2010 32 bit on a Windows7 64 bit machine. I have followed the advice to alter the registry key in another thread and finally Presenter appears when I open PowerPoint, but now I have this thread's problem. I tried to go in an alter the EULA code as suggested as a work around, but the computer would not allow my to save the editted EULA file. It told me I could not save to this space and to contact the administrator. I am the administator on this machine. Can any body clarify. I found the EULA file, but I do have IE9.

Thanks, Amy

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