Need help downloading assets to Captivate 9

Lilybiri​, thank you! That solved some of my problems.

Some characters still don't download but most do, so I take it those that don't are just broken. But, there are plenty of characters, so that's ok, I'll chalk it up to that just being Captivate.

However, there are animated characters and those don't seem to show up in My Assets at all. Is that a known issue or am I looking in the wrong spot?

I found where themes download but how do I get a theme into Captivate that I got from a 3rd party (it's a legit one, from elearning.net). Do I just open it as a project and just informally use it as a template or do I need to save it a particular way?

If you want to understand the meaning of the Captivate Libraries, please have a look at my blog post:

https://elearning.adobe.com/2017/07/library-which-library/

You will see how to import assets directly to the project library, which is a good practice to be preferred over inserting assets directly on the stage. Do never look under the Insert menu (which would be logical for most) because it has been deprecated since version 8.  Inserting all type of objects can only be done using the Big Button Bar (where you find Objects, Media....). Advantage of inserting in the Library is that you can drag any asset from that library directly to the stage or to an object (like an audio file to be attached to an object, or a shared action to be triggered by a slide event or an object event). 

You were talking about assets from the eLearning Brothers which you can reach directly from within Captivate, those will be inserted in default folders (look for an explanatiob in the eLB site). You were not able to do that because you never installed the main eLearning Assets folder as I suspect from your last answer. Even without admin rights, you should have access to that Public folder. The main reason why it is installed in Public documents (lot of the subfolders are duplicates of original folders) is that even without admin rights you have access and can add/edit assets in that folder.

Everyone is focusing on the second part of your question, however, when I see the first part of your question I realize that you are trying to import using the import drop down menu and I understand your confusion. If you wish to bring in assets that you have downloaded from third-party media sites such as images, audio, or video you actually want to use the Media icon in the large toolbar. Hope that helps answer at least part of your question.

Which exact version of 9? Make sure to use the most recent one: 9.0.2.437. Thrre were problems downloading assets from the eLearninb Brothers with previous versiosns.

Hi Steffi,

eLearning Assets:

Check the eLearning Assets folder located on your C drive. Look for the eLearning Assets folder.

Depending on your directory structure it may look like the following.

C:\Users\Public\Documents\Adobe\eLearning Assets\SampleProjects

You should see those downloaded assets listed.

If not, I suggest doing a search of your directory.

Thanks and good luck.