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RLora
Inspiring
October 16, 2021
Answered

Ch Beta version 22.1.0.24 fails to export via Media Encoder (version 15.4.1, build 5) PLEASE HEEELP

  • October 16, 2021
  • 1 reply
  • 497 views

Steps to reproduce:
    1. Go to File > Export > Video with Alpha via Adobe Media Encoder
 
Result: The message "Please Install Adobe Media Encoder" appears briefly and nothing else happens. I understand that a project done in the Beta version is not compatible with the regular version. I already have weeks worth of work done in the Beta version for a very critical project and I cannot afford to repeat that work in the regular version. Is there something that I could do about it? What versions of Ch Beta and AME are compatible? Is it possible to open a Ch Beta project in an older Ch Beta version?

Expected: To export the video via Adobe Media Encoder.
 
System info
    Application: Character Animator (Beta) v22.1.0.24
    OS: Windows v10.0.19043, RAM: 15,95 GB GB, CPUs (logical): 8

    This topic has been closed for replies.
    Correct answer CoSA_DaveS

    You should be able to install the Beta of AME (will be a 22.x version) and export that way. Or you can use PNG/WAV export and convert that to whatever you want using any version of AME.

    1 reply

    CoSA_DaveS
    Adobe Employee
    CoSA_DaveSCorrect answer
    Adobe Employee
    October 17, 2021

    You should be able to install the Beta of AME (will be a 22.x version) and export that way. Or you can use PNG/WAV export and convert that to whatever you want using any version of AME.

    R
    RLoraAuthor
    Inspiring
    October 17, 2021

    Thank you. That worked. Why is that not communicated in some way to the user when trying to export from Ch Beta? As of now I'm only given a dead end message in the app. It would go a long way towards the user experience if that "Please Install Adobe Media Encoder" message would be replaced by something that clarifies that you can only export from Ch Beta to AME Beta.

    CoSA_DaveS
    Adobe Employee
    CoSA_DaveS
    Adobe Employee
    October 18, 2021

    You have a very good point. We will do that soon!

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