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Edit Original From Animator to Illustrator

New Here ,
Mar 27, 2023 Mar 27, 2023

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I am tryiong to edit original task from a Character Animator to an .AI puppet, when I click or use shortcut to Edit Original, It takes me back to the downloads screen on my HP laptop rather than connecting me to illustrator. Photoshop edit original works great when moving from Character Animator. I cant seem to figuree out why I cant connect to illustrator through the "edit original" tab in Character Animator. Please help

Bug Unresolved
TOPICS
Performance

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12 Comments
Community Expert ,
Mar 27, 2023 Mar 27, 2023

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It sounds like you are trying to edit a puppet that was exported that you downloaded. Is that correct? Where did the download come from and are you certain that it's AI?

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Yes, that's exactly what I'm trying to do, it's the business guy puppet from Graphic Mama, it definitely an AI file, Whenever I click edit original it immediately goes to the download screen of my computer and keeps attempting to download it over and over. I have uninstalled every app in the CC and reinstalled every app in the CC and still the same thing happens. 

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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Is the puppet in a zip file and you've extracted it? I've not encountered specifically this kind of error and I'm trying to figure out what could possibly be the problem.

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New Here ,
Mar 28, 2023 Mar 28, 2023

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B53E673B-081D-48E4-A3B1-DCFA780E235D.png

6BA48BB3-389E-4364-B4AE-3EF4E118E36A.png

E7D9EC00-06F2-4FF2-BE08-1E42965926C2.png

  

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New Here ,
Mar 28, 2023 Mar 28, 2023

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I put these screenshots in order, once I click edit original it goes to download screen, then downloads 10x or until I exit out. 

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Yes, the puppet comes from a zip file. I download from graphicmama.com 

image.jpg

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Even  when trying to open zip directly into illustrator I get this message. Although, I can open it directly in Character Animator, but that is about as far as it goes.

712BCFFE-3315-4DC8-8E94-2C5CB9CC1E5E.jpeg

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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You cannot open a zip in AI. You will have to extract the contents before you can open them directly.

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New Here ,
Mar 28, 2023 Mar 28, 2023

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I just extracted the contents and it still didn't work. Maybe I didn't extract them correctly. Hang tight, let me try it again 

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Still didn't work

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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Were you able to find an AI file in there? Try opening it directly.

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Ok, so I figured out what I did wrong. On my HP, I set the default to AI to open everything, so automatically it changed all my files to AI which caused the confusion. I reset my HP to factory default settings and boom now it's working like a charm. Thank you for your time and assistance 

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