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Logitech C920 camera not working

New Here ,
Jul 24, 2023 Jul 24, 2023

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The camera works with all apps but on Adobe Character it just shows "Waiting for Camera".

Have troubleshooted and can't find a solution.

I'm on Mac OS Ventura.

Bug Unresolved
TOPICS
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12 Comments
Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Just to confirm, the camera is being recognized in Photo Booth?

And if you restart your machine and only have Character Animator running, it still shows as "Waiting for Camera"?
There are no screen capture utilities running at the time, too?

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New Here ,
Jul 24, 2023 Jul 24, 2023

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Phot Booth recognizes the camera, so does Face Time.

After restart it still shows "waiting for camera". I have another webcam that works just fine. I was hoping to get a better quality one, so I got the C920 to replace the old one.
No screen capture utilities running, to my knowledge.

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Could you try the following to see if this helps at all?

1. Quit Character Animator.

2. In a Terminal window, enter the following command:
    tccutil reset All com.adobe.Character-Animator.application
3. Relaunch Character Animator, which should re-request access to the camera (and microphone).

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New Here ,
Jul 25, 2023 Jul 25, 2023

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I did the terminal and relaunched.

Same problem, the C920 is not working, my other webcam works.

Would it be safe to say the C920 is not compatible with Adobe Character?

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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The C920 has been a popular option for Character Animator for years, so unclear what might be going on here.

 

To help us diagnose what might be happening, would you consider providing a log file, as follows:

1. In Character Animator, press Command+F12 to open the Console panel

2. In the Console panel's menu, choose Trace Volume View

3. Click the "Create Log File" button

4. Search for the DvaCaptureImpl row and increase the value from 5 to 8

5. Close the Console panel by pressing Command+F12 again

6. Quit, then relaunch Character Animator

7. Try to access the camera. Also, try toggling the Camrea Input button on and off.

8. Quick Character Animator

9. Open a Finder window, then while holding down the Option key, choose Go > Library. Navigate into the Preferences/Adobe/Character Animator/23.1/logs/ subfolder

10. Send us the Character Animator Log.txt file

 

Thanks!

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New Here ,
Jul 25, 2023 Jul 25, 2023

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Log file created: Tue Jul 25 10:45:29 2023
-------------------------------------------
Ticks = 1 <878146> <DynamicLink> <5> Increase wait time to 2
Ticks = 9718 <877840> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 9809 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2214200046d08e5)

Ticks = 9809 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 9809 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera Logi Capture ({2B297012-6055-462D-8EAF-AC8038D78204})

Ticks = 9809 <877840> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 10166 <877840> <App> <5> Fast Exit is DISABLED
Ticks = 10279 <877840> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 10280 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2214200046d08e5)

Ticks = 10280 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 10280 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera Logi Capture ({2B297012-6055-462D-8EAF-AC8038D78204})

Ticks = 10280 <877840> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 10280 <877840> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 10313 <877840> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 10313 <877840> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 10314 <877840> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 10316 <877840> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x480) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 10316 <877840> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 10321 <877840> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 10321 <877840> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 10436 <877840> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 10436 <877840> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 10436 <877840> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 10608 <877840> <APIP> <5> 376A17F8-3511-4FAC-A202-FF2D0C3019C3
Ticks = 10634 <877840> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 17344 <877840> <DvaCaptureImpl> <6> CloseCamera
Ticks = 17344 <877840> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 17374 <877840> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 17376 <877840> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 17388 <877840> <DvaCaptureImpl> <8> didStopRunningObserver: Camera has stopped
Ticks = 18670 <877840> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 18670 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2214200046d08e5)

Ticks = 18670 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 18670 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera Logi Capture ({2B297012-6055-462D-8EAF-AC8038D78204})

Ticks = 18670 <877840> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 18670 <877840> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 18670 <877840> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 18670 <877840> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 18671 <877840> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 18673 <877840> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x480) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 18673 <877840> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 18673 <877840> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 18673 <877840> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 18740 <877840> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 18740 <877840> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 18740 <877840> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 18778 <877840> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 21335 <877840> <DvaCaptureImpl> <6> CloseCamera
Ticks = 21335 <877840> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 21362 <877840> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 21363 <877840> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 21373 <877840> <DvaCaptureImpl> <8> didStopRunningObserver: Camera has stopped
Ticks = 22518 <877840> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 22519 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2214200046d08e5)

Ticks = 22519 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 22519 <877840> <DvaCaptureImpl> <8> getAvailableCameras: Found camera Logi Capture ({2B297012-6055-462D-8EAF-AC8038D78204})

Ticks = 22519 <877840> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 22519 <877840> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 22519 <877840> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 22519 <877840> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 22519 <877840> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 22521 <877840> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x480) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 22521 <877840> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 22522 <877840> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 22522 <877840> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 22588 <877840> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 22588 <877840> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 22588 <877840> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 22627 <877840> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 29401 <877840> <DvaCaptureImpl> <6> CloseCamera
Ticks = 29401 <877840> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 29412 <877840> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 29413 <877840> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 29456 <877840> <SourceRenderer> <5> Shutdown
-------------------------------------------
Log file closed: Tue Jul 25 10:45:58 2023

 

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Sorry to hear that your C920 is not working for you with Ch.   

I just ran a test with my own Logitech C920 running on my M1 Mac running Ventura 13.4.1(c) with Ch Beta 24.0.   The camera is working just fine for me here.

 

I did take a look at the logs you provided, and it looks like the camera is starting up normally and then being turned off.  Can you please see if you can capture logs for when you start the camera, but it fails to start up normally?  So just turn the camera on and wait, then report the logs.

 

I am using a USB hub for the connection, since the C920 has a USB A style plug and my MacBook M1 has only USB C plugs.

 

What sort of USB hub are you using with your camera?   Sometimes what can happen is a USB hub might not provide enough power for the camera to fully start up in the mode we are using it in.   So that could be a possible reason why it might work for some apps but not others.  If you have a different USB hub you might try using that, or try connecting the camera directly if the plugs match.   Also, be sure to try different USB ports as some provide more power than others.

 

Also, I was wondering if you have installed any virtual camera utils like CamTwist, or if you are using OBS Studio.   Some of these tools install camera drivers that make use of unsupported legacy APIs.  The results of using these can sometimes be a bit unpredictable.

 

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New Here ,
Jul 25, 2023 Jul 25, 2023

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I did the log how you asked, waited and the turned on and off, switched to the old webcam which works and then back.

The C920 just hangs on "Waiting for Camera" and it doesn't turn on light, like it does with other apps.

As far as hubs, I have 4 diffrent ones on computer, all 4 of them are powered. 2 are USB A, 1 is USB-C and one is USB A and shared on a KVM (That's where the old camera is). I tried all of them and same problem. Unfortunately, I couldn't try directly because I need the hubs that are plugged in directly, if not peripherals go down.

 

Here's the new log:

 

Log file created: Tue Jul 25 17:28:46 2023
-------------------------------------------
Ticks = 1 <1260003> <DynamicLink> <5> Increase wait time to 2
Ticks = 7643 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 7724 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 7724 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 7724 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 8085 <1259698> <App> <5> Fast Exit is DISABLED
Ticks = 8187 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 8187 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 8187 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 8187 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 8187 <1259698> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 8218 <1259698> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 8218 <1259698> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 8218 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 8220 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x480) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 8220 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 8225 <1259698> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 8225 <1259698> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 8337 <1259698> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 8337 <1259698> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 8337 <1259698> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 8493 <1259698> <APIP> <5> 79FCB121-7D97-42EB-9B32-5082D754D6A8
Ticks = 8522 <1259698> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 17751 <1259698> <DvaCaptureImpl> <6> CloseCamera
Ticks = 17751 <1259698> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 17780 <1259698> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 17781 <1259698> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 17789 <1259698> <DvaCaptureImpl> <8> didStopRunningObserver: Camera has stopped
Ticks = 18860 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 18860 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 18860 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 18860 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 18860 <1259698> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 18860 <1259698> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 18860 <1259698> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 18861 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 18864 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x480) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 18864 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 18864 <1259698> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 18864 <1259698> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 18931 <1259698> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 18931 <1259698> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 18931 <1259698> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 18969 <1259698> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 35219 <1259698> <DvaCaptureImpl> <6> CloseCamera
Ticks = 35219 <1259698> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 35247 <1259698> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 35248 <1259698> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 35257 <1259698> <DvaCaptureImpl> <8> didStopRunningObserver: Camera has stopped
Ticks = 36122 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 36122 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 36122 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 36122 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 36122 <1259698> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 36122 <1259698> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 36122 <1259698> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 36123 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 36125 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x480) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 36125 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 36125 <1259698> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 36125 <1259698> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 36196 <1259698> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 36196 <1259698> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 36196 <1259698> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 36235 <1259698> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 88187 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 88187 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 88187 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 88187 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 89854 <1259698> <DvaCaptureImpl> <6> CloseCamera
Ticks = 89854 <1259698> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 89882 <1259698> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 89883 <1259698> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 89884 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 89885 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 89885 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 89885 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 89885 <1259698> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 89885 <1259698> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 89885 <1259698> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 89885 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 89888 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x360) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 89888 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 89888 <1259698> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 89888 <1259698> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 90125 <1259698> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 90125 <1259698> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 90125 <1259698> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 90132 <1259698> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 90136 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 90136 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 90136 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 90136 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 90310 <1260772> <ClassFactory> <0> Class not found: 00000000-0000-0000-0000-000000000000
Ticks = 90310 <1260772> <ClassFactory> <0> Class not found: 00000000-0000-0000-0000-000000000000
Ticks = 91959 <1259698> <DvaCaptureImpl> <6> CloseCamera
Ticks = 91959 <1259698> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 92126 <1259698> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 92127 <1259698> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 92140 <1259698> <DvaCaptureImpl> <8> didStopRunningObserver: Camera has stopped
Ticks = 92950 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 92951 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 92951 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 92951 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 92951 <1259698> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 92951 <1259698> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 92951 <1259698> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 92951 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 92953 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x360) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 92953 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 92954 <1259698> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 92954 <1259698> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 93202 <1259698> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 93203 <1259698> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 93203 <1259698> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 93235 <1259698> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 94635 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 94635 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 94635 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 94635 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 96651 <1259698> <DvaCaptureImpl> <6> CloseCamera
Ticks = 96651 <1259698> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 96817 <1259698> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 96818 <1259698> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 96819 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 96819 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 96819 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 96819 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 96819 <1259698> <DvaCaptureImpl> <6> OpenCamera: BEGIN
Ticks = 96819 <1259698> <DvaCaptureImpl> <6> IsCameraInputAuthorized: status = 1
Ticks = 96819 <1259698> <DvaCaptureImpl> <8> openCameraImpl: BEGIN
Ticks = 96820 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Successfully locked camera for configuration
Ticks = 96822 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Camera configured for (640x480) with codecType: 79757673 and encoding: 'yuvs'
Ticks = 96822 <1259698> <DvaCaptureImpl> <6> openCameraImpl: Output framesize set to (640x480)
Ticks = 96823 <1259698> <DvaCaptureImpl> <6> openCameraImpl: starting camera
Ticks = 96823 <1259698> <DvaCaptureImpl> <8> startRunning: BEGIN, isRunning = 0
Ticks = 96891 <1259698> <DvaCaptureImpl> <8> startRunning: END, isRunning = 1
Ticks = 96891 <1259698> <DvaCaptureImpl> <8> openCameraImpl: END
Ticks = 96891 <1259698> <DvaCaptureImpl> <6> OpenCamera: END
Ticks = 96897 <1259698> <DvaCaptureImpl> <8> didStartRunningObserver: Camera has started
Ticks = 96900 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: BEGIN
Ticks = 96900 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD Pro Webcam C920 (0x2220000046d08e5)

Ticks = 96900 <1259698> <DvaCaptureImpl> <8> getAvailableCameras: Found camera HD USB Camera (0x1461400018d10001)

Ticks = 96900 <1259698> <DvaCaptureImpl> <6> getAvailableCameras: END
Ticks = 122187 <1259698> <DvaCaptureImpl> <6> CloseCamera
Ticks = 122187 <1259698> <DvaCaptureImpl> <8> stopRunning: BEGIN, isRunning = 1
Ticks = 122199 <1259698> <DvaCaptureImpl> <8> stopRunning: isRunning = 0
Ticks = 122200 <1259698> <DvaCaptureImpl> <8> stopRunning: END
Ticks = 122230 <1259698> <SourceRenderer> <5> Shutdown
-------------------------------------------
Log file closed: Tue Jul 25 17:30:49 2023

 

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Thanks for sending the logs.  Unfortunately I'm not seeing a indicator of what might be going wrong.

 

Here's something you can try:

Go to System Settings... > Privacy & Security > Camera

And note down all the apps that have permission to use the Camera

 

Now open Activity Monitor and close any apps that are running that make use of the camera.

 

Once you have closed all of the open apps, try running Ch and see if the camera works.

 

Let us know if that helps at all.

 

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New Here ,
Jul 31, 2023 Jul 31, 2023

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I tried, checked all the apps that use the camera.
Went to activity monitor and made sure none of them are running (Which only the web browsers were) quit those, opened Character and still "waiting for camera".
I also confirmed there's no startup items that use the camera.

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New Here ,
Aug 11, 2023 Aug 11, 2023

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I have exactly the same problem

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New Here ,
Aug 11, 2023 Aug 11, 2023

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I don't know what the issue is but there's clearly one. I tested with 3 other cameras and those work perfectly.

This isolates it as a C920 problem.

I gave up and purchased a Nexigo camera, seems very good and wide enough to capture arms. Plug and play.

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