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Daniel Alejandro5E15
Participating Frequently
November 6, 2020
Question

Adobe Character General Issues

  • November 6, 2020
  • 1 reply
  • 998 views

Hi good afternoon, I write because lately I've been experiencing some issues with Adobe Character Animator.

The current version that I have is the 3.3 also I don't use the creative cloud, still I keep getting errors such as the "Unable to open project: repo.noindex" when I just start Adobe Character, try to create a new project or even try to open an already existing "puppet" file. Iv'e tried reinstalling the program but this doesn't seem to help at all.

 

It would be great if you could help me with this situation.

This topic has been closed for replies.

1 reply

keiko.yamada
Community Manager
keiko.yamadaCommunity Manager
Community Manager
November 9, 2020

Hi,

Sorry to hear your problems.

 

Are you seeing the error to create a new project?

If so, can you try following steps?

1) Quit CH if it is running.

2) Holding option (Mac) or alt (Win) key down, launch CH.

Step 2 will bypass to open the most recent used character project on launch, and create a new project.

 

Do you still see the error?

 

Also could you copy/paste the error message or share a screenshot of the message here? I’d like to check if there is any known issues.

 

Thanks.

    D
    Daniel Alejandro5E15Author
    Participating Frequently
    November 11, 2020

    Thanks for answering, I tried what you suggested but I keep getting this error. Next thing I was going to do was to format my computer to see if it solved the problem, but it'd be a huge help if there is other way to fix this.

     

    D
    Daniel Alejandro5E15Author
    Participating Frequently
    November 11, 2020

    sorry my Adobe Character is in Spanish but it roughly translates as "Unable to open project C:/.......repo.index/, if it is located on a server, copy it to a local drive and open it from there"

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