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Participant
March 15, 2017
Question

After Psd file modification

  • March 15, 2017
  • 1 reply
  • 390 views

I have entered a PSD file in a new project for the character animator.

And I set eyes, mouth, etc. tag to the layer and set keyboard input. So it worked well.

But once I make a PSD modification,

the applied settings are reset and there is an error

even though I reset it exactly as before.

It doesn't working after restarting the computer again,

even if create a new project.

I want you to tell me how to do it.

    This topic has been closed for replies.

    1 reply

    oksamurai
    Community Manager
    Community Manager
    March 15, 2017

    A few ideas:

    • Go to Window > History and roll back changes to see if it works. Usually you can isolate where the problem started this way.
    • If your files are on an external hard drive or a cloud-backed folder like Dropbox, try moving them to a local folder instead.
    • If a group or layer looks out of sync, right-click it and select "Reset Layer."
    • Usually your projects are saved in an Documents > Adobe > Character Animator folder by default. Moving a project here forces CH to make a new blank project, which would hopefully be error free.

    Worst case scenario, you can re-import the PSD and re-rig things. If your PSD is still getting errors, could you share here or DM me your file via a shared link on Google Drive, Dropbox, or Creative Cloud to take a closer look?

    Participant
    March 17, 2017

    https://adobe.ly/2nykNvo

    Dear

    Please check link. There is same error occurred and i cant find the reason why it didn't work well.

    Can you please give some advise for this? thanks...

    oksamurai
    Community Manager
    Community Manager
    March 17, 2017

    Could you please export and share as a .puppet instead? File > Export > Puppet.