Anybody have a solution for this error: CaptureFrame has size less than 640x480.

Forum|Forum|5 years ago
September 3, 2020
4 replies
954 views

Soon after starting Character Animator I get the following error:

CaptureFrame has size less than 640x480.

When I click ok it pops back up and wont go away until I force quit the app. I am on a mac pro with a radeon 5600xt screen resolution 3440 x 1550. Any ideas?

Freeze or hang

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Арман22214643a5t5

Participant

Hello. I had the same problem because CamTwist was installed. That's why Adobe tried to connect it in their settings, and not the MacBook camera. Therefore, you need to try to quickly press Return and click on the camera icon to turn it off and change

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Patryk5FAA

Participant

The same problem with iMac 2020 with new built in cam 1080p and Logitech Stream Cam. Can not use the app...

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gheller

Adobe Employee

Are you getting the same error when you select either camera?

Does the built-in photo booth app work with the cameras?

Did you grant permission to use the camera to Character Animator?

Have you tried restarting your mac? Sometimes macos gets in a weird state where cameras don't work reliably.

Energetic_worldview5CCD

Participant

I'n having the exact same issue on a MacBook Por 13 inch 2020 version. I don't even get to camera selection as the error pops up straight after starting a the Character Animator. I restarted the laptop, granted and regranted persmissions and the camera works just fine with all other apps. No virtual camera installed in the system.

Any suggestions for a solution?