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JackMyth
JackMyth
Participant
July 30, 2017
Question

Camera doesn't Work

  • July 30, 2017
  • 1 reply
  • 969 views

I want to use this software,but the camera doesn't work.

here is the screenshot:

I'm using Notebook computer.This camera is the built-in camera.

I reinstall the software and graphics driver​. but this issue still happen.

what should I do?

This topic has been closed for replies.

1 reply

oksamurai
oksamurai
Legend
July 31, 2017

Hmm that's a new one to me - my best guess is there's something with the camera that isn't supported. What type of notebook is it? Do you have any specs on what type of camera it is as well?

JackMyth
JackMythAuthor
Participant
August 1, 2017

My notebook is Acer Predator G9-791 .In my memory my camera can work with a previous version.

About the camera....I don't know anything about it.

All software can work with the camera except Character Animator.Character Animator can detect the camera but can not get any image.

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
August 7, 2017

Thanks For Your help , but it doesn't work . I'm sure there are no application using this camera. My camera have a LED. if camera is being used it will light. So I'm sure the camera is not  being used  when I open character Animator .


Is this a built-in webcam or one connected via USB?

If you use the Switch to Next Camera or Switch to Default Camera commands in the Camera & Microphone panel's menu (the three lines next to the panel's title), does it show any notification about switching cameras?

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