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JackMyth
JackMyth
Participant
July 30, 2017
Question

Camera doesn't Work

  • July 30, 2017
  • 1 reply
  • 969 views

I want to use this software,but the camera doesn't work.

here is the screenshot:

I'm using Notebook computer.This camera is the built-in camera.

I reinstall the software and graphics driver​. but this issue still happen.

what should I do?

This topic has been closed for replies.

1 reply

oksamurai
oksamurai
Legend
July 31, 2017

Hmm that's a new one to me - my best guess is there's something with the camera that isn't supported. What type of notebook is it? Do you have any specs on what type of camera it is as well?

JackMyth
JackMythAuthor
Participant
August 1, 2017

My notebook is Acer Predator G9-791 .In my memory my camera can work with a previous version.

About the camera....I don't know anything about it.

All software can work with the camera except Character Animator.Character Animator can detect the camera but can not get any image.

Jeff Almasol
Adobe Employee
Jeff Almasol
Adobe Employee
August 2, 2017

Do you have another application that's currently using the webcam (e.g., Skype, video capture device, etc.) at the time you launch Character Animator? Contention with another application that wants to use the webcam might be a possible cause. Try quitting other applications including ones that might be running in the background that might use the webcam, then restarting Character Animator to see if that helps.

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