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David Arthur Brown
Participating Frequently
January 16, 2020
Answered

Can't export from Character Animator 2.1.1 to AME 12.1.2 in macOS

  • January 16, 2020
  • 1 reply
  • 1770 views

Character 2.11

AME 12.12

I'm using the most recent versions that I can Install. The very latest are not compatible with my Mac.

When I try to export an animation I've made I get a small message saying "Open AME" but it is already open. I've tried quitting and restarting the apps but it's still the same.
I've tried looking online for the answer without luck so I'm guessing it's not a common problem.
Can anyone help?

 

Title edited by mod

This topic has been closed for replies.
Correct answer Shivangi_Gupta

Hi there,

 

Thanks for reaching out. Dynamic link works only when both of the applications are from one release cycle. I read the description. AME 12.1.2 is from AME CC 2018 version and Character Animator 2.1.1 is from CH 2019 version. I'm assuming that this is the reason which is causing the issue.

Which macOS are you using?

I'd recommend you to update your OS(if it is not updated) and the update the Adobe applications as well.

The latest version of AME is 14.0.1 and Character Animator is 3.0.

 

Looking forward to your response.

 

Thanks,

Shivangi

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
January 17, 2020

Hi there,

 

Thanks for reaching out. Dynamic link works only when both of the applications are from one release cycle. I read the description. AME 12.1.2 is from AME CC 2018 version and Character Animator 2.1.1 is from CH 2019 version. I'm assuming that this is the reason which is causing the issue.

Which macOS are you using?

I'd recommend you to update your OS(if it is not updated) and the update the Adobe applications as well.

The latest version of AME is 14.0.1 and Character Animator is 3.0.

 

Looking forward to your response.

 

Thanks,

Shivangi

V
VernonStuart
Participant
February 9, 2021

I seem to be having the same issue. I create a scene in Character Animator  (3.4 Build 185) and proceed to export it to AME (14.8 Build 31) and it just hangs. The scene is less than 1 minute long. (first time I did it I let it run for 1.5 hour in AME as it was stuck on "exporting video")   I am using a Mac running 10.15.7.  I typically run all programs pretty quickly on my machine and I am sure it is not a performance issue.  I also tried to import the project  to AE and Premiere Pro and I cannot see the scene rendered in any of them.  Scene plays beautifully in CA though.  Is there a step in CA I need to do that is preventing my scene from rendering in other programs?

alank99101739
alank99101739
Legend
April 17, 2022

I'm still having this issue in 2022....... PLEASE TELL ME U GOT THE ANSWER??


So far everyone with this problem (to my knowledge) has solved it by installing compatible versions of Adobe products. E.g. upgrade them all to latest version and no beta mixed in. See earlier in this thread for more details.

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