Could not create the file - Acess was denied

New Here ,
Nov 07, 2021 Nov 07, 2021

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Hi, first time trying Character Animator. I can´t create a new project.

 

How I can fix this? 1.png2.jpg

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correct answers 1 Correct answer

Adobe Community Professional , Nov 08, 2021 Nov 08, 2021
"Access was Denied" is usually an indicator that your system has protected folders that prohibit writing to them. If possible, see if you can direct the content to another file directory.

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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"Access was Denied" is usually an indicator that your system has protected folders that prohibit writing to them. If possible, see if you can direct the content to another file directory.

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New Here ,
Apr 12, 2022 Apr 12, 2022

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Very Import is how to change directory

simply go to saved location (search) mine was under C:\Users\dell\Documents\adobe\........."

(1) copy adobe folder from their and put it on desktop

then go to Adobe Character Animator icon, right click - Properties - under Start in (field) change path to your new desktop location and thats it.

 

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Tried that before, tried again but on another disk and it worket. Is it some error happening on disk C:

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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I wish I could say for certain, but file handling is far from my area of expertise. There are a lot of factors, such as whether a folder is hidden, read-only, etc.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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It's the antivirus, Ransomware protection. I cant save Character Animator files on disk (C:) if I have the antivirus turned on.

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LEGEND ,
Nov 09, 2021 Nov 09, 2021

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Ahhhhh! Some background things (like cloud backup software) watches for new files and updates, locking the file (e.g. while uploading to cloud storage, or checking for viruses, etc). This can interact badly with Character Animator as it assumes it can open files whenever it wants. It sounds like your anti-virus/protection software is being fairly draconian, grabbing completely exclusive access to files while it checks them. Then Character Animator gets its nose out of joint because it cannot access the files it needs.

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New Here ,
Dec 21, 2021 Dec 21, 2021

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can you guys atleast make a video showing how to fix it because that error is really slowing up my process on my work

 

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New Here ,
Dec 22, 2021 Dec 22, 2021

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Just turn off antivirus. It need to be the first thing you do before open the adobe character. If you open adobe character and turn off antivirus after it, you will have a lot of erros. If that happen, restart PC, turn off antivirus after it, an open character animator. It sck, but its the only way I found to work without problems.

 

 

 

 

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Thank You. Turned off Avast and virus and it worked!

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