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Paola Martinez
Participant
November 10, 2022
Question

El programa se cierra automáticamente

  • November 10, 2022
  • 1 reply
  • 366 views

Hola

Cuando selecciono un personaje o quiero abrir un proyecto, el programa muetra un mensaje de que hay un error y se cierra automáticamente.

This topic has been closed for replies.

1 reply

Ishan Y
Community Manager
Ishan YCommunity Manager
Community Manager
November 15, 2022

Hey Paola,

 

Welcome to the community, and sorry for the issue. Could you share a screenshot of the error message? Let us know the version of Character Animator you currently have installed and your system specifications (OS, OS version, CPU, GPU , RAM).

 

Thanks,

Ishan

    P
    Paola MartinezAuthor
    Participant
    November 22, 2022
    Hello
I have Adobe character version 23.0 installed. 
    My System specifications:  Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz   2.30 GHz
     RAM 4,00 GB. 
    64-bit operating system, x64-based processor


     

     

     

    Ishan Y
    Community Manager
    Ishan YCommunity Manager
    Community Manager
    November 22, 2022

    Thanks for sharing the details. Could you check for crash logs on your system? They are located at C:\Users\<username>\AppData\Roaming\Adobe\Character Animator\23.0\logs. 

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