Failed to create scene

Community Beginner ,
May 04, 2017 May 04, 2017

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Yesterday my puppet file easily added to scene. However today, it will not open to scene.

The pop-up says:

Invalid image file.

Error code: (changeNotifier.js:49)

Error code: (engine.js:1228)

Error code: (bootstrap.js:3)

How do I fix this?

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correct answers 1 Correct answer

Community Beginner , May 04, 2017 May 04, 2017
Ahh. Well, the only thing that worked was reloading the puppet from Ps again as a fresh new puppet and re-rigging and creating a new scene. Thank you samurai!

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Adobe Employee ,
May 04, 2017 May 04, 2017

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Were you editing the PSD/AI, or move that file, or anything else outside of CH? Restart doesn't help? Are you able to add the character into a new scene, or is it happening no matter what?

If you go back in the History panel 2-3 steps at a time, does that help solve anything? Usually this fixes things for me, when I reverse over some problematic operation that caused it.

If the puppet is always causing issues, could you share here or DM me your .puppet file (File > Export > Puppet) via a shared link on Google Drive, Dropbox, or Creative Cloud to take a closer look?

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Community Beginner ,
May 04, 2017 May 04, 2017

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Ahh. Well, the only thing that worked was reloading the puppet from Ps again as a fresh new puppet and re-rigging and creating a new scene.

Thank you samurai!

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Adobe Employee ,
May 04, 2017 May 04, 2017

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Sure thing - if it keeps happening please let us know.

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New Here ,
Jul 23, 2018 Jul 23, 2018

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but what if i dont want to start all my progress from scratch?

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LEGEND ,
Jul 23, 2018 Jul 23, 2018

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This thread was over a year old. If you are encountering a bug it’s worth asking here in the forums on a new thread in case someone can help. If not, raise it as a bug for the team to look at. But there have been releases since this thread so I would not assume any current problems are the same as old ones.

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